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When Ros and I ordered our Arctic Fox 29-5T about a month ago, we specifically asked the salesman for 2- Group 27 AGM batteries.... He never stopped me at that time and said they don't use AGM batteries and on the order form he just has wrote "2-27 batteries"...so we assumed everything was fine. Today he told me he got us 2 -Interstate SRM 27 batteries and that they have never used AGMs when I asked about the AGMs we'd asked for. I know his sister store in Tacoma which sells the Arctic Fox camper we originally were looking at sells them in their truck campers, the one we were looking at came with 2-Group 29 AGM batteries in fact... or at least it did last year when we were looking at them. Both stores are run by Apache Camping....I'm getting the fifth-wheel from their Everett, WA store.
My question is: is this a big deal to me? Are these Interstate SRM 27 batteries well thought of? We're new to all this and feel like we've been taken advantage of because of that newness. We knew the AGMs were more expensive and negotiated a higher final price based on that knowledge....and if I were the salesman I would have immediately informed the customer that I couldn't get AGMs....not after the final price has been negotiated.
BTW, he also incorrectly wrote on our order form "add 2-inch bike rack to rear"....Ros and I knew he really meant what we'd agreed to, just a 2-inch receiver hitch be welded to the back of the rig to enable a bike rack be mounted onto it eventually. we knew he wasn't supposed to provide the bike rack as well...
This last week he called and said he was unable to provide the welding job we wanted (the 2-inch receiver hitch)...his welder was moving or something along those lines...said I could drive the rig to Auburn, WA...to another welding shop to have it done and that he'd
pay for that...or that we could just deduct the $400 he charged us for the welding job.....so it's obvious he and I are in agreement that what he actually wrote on the contract was inaccurate as well, and I'm not holding him to providing us both the receiver hitch and the bike rack attached to it.
Thoughts?...we're picking this rig up this Sat morning...the 14th...Should I make a big deal over this and maybe even insist he provide what's written in the contract...(the bike rack verbiage)... or are these Interstate SRMs well-thought of and very similar to AGMs?
I know at $400.00 to weld a receiver on...................I'd take the money and run. AGM's are AGM's and that's not what you got. However if he said one thing and wrote down another, then you signed off on that. You might be out of luck arguing if it's on a signed document. Sounds like he's another "Slime-Ball" sales guy. Tell you what you want to hear just to make a sale. Once you sign for it then your hooped.
Hey Bill and Ross, I have the Group 31 AGM batteries I bought at Sam's Club, they are 179.82 a piece, I've had them for about 3 years now, they work great. The batteries you got from them are wet cell batteries, they are ok but not for me I need AGM batteries, they do not give off a gas, here they are.
Maybe try get some more money refunded from the "Shady" dealer for the batteries. I have wet cell Interstates but I did the mineral oil treatment to them. No more issues with gassing and steady adding. So either upgrade them yourself or stay wet cells with mineral oil.
Went and talked with the owner. He agreed with me totally and made things right... we will start our full-timing new life with the AGM batteries we wanted. Thank you Apache Camping for restoring my faith in you.