Hi Everyone. Well, after 15 years the RV-Dreams Community Forum is coming to an end. Since it began in August 2005, we've had 58 Million page views, 124,000 posts, and we've spent about $15,000 to keep this valuable resource for RVers free and open. But since we are now off the road and have settled down for the next chapter of our lives, we are taking the Forum down effective June 30, 2021. It has been a tough decision, but it is now time.


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RV-Dreams.com Home -> RV-Dreams Community Forum -> Community Chat -> Keystone Service Center
Post Info TOPIC: Keystone Service Center
TxYellowRose


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Keystone Service Center
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On the second day of work being done on our Montana, I give a thumbs up to the crew at the Service Center.  The quality of craftsmanship is what we expected to see in the first place on our unit.

We are still at the Best Western courtesy of Keystone.  We are unsure of when we will be back in our home, but are grateful for the lovely accommodations and certainly are not rushing the work being done on our Montana.

Light snow shower this afternoon, with more forecast tonight and tomorrow!

Thanks for all the support; things are looking up!

Cheers,
Betty

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1 Scotsman, 1 Texan chick, 1 Lhasa Apso/? & 4 bicycles
Set Sail in June 2010
2010 Montana 3585SA HE
Ford F350 diesel 4x4 SRW
Full-timing blog:  Phoenix Once Again
Check out My Reiki Web Presence
NorCal Dan


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Great news. Read your blog to get caught up on the latest. It sounds really good...hope they get everything fixed so you can really start to enjoy your rig. Where are you headed after this?

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2018 Thor Windsport 35M -- 2018 Camry Toad

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TxYellowRose


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Hey Dan,

If we have no work lined up by the time work on the rig is completed, we plan to head back to Bass Lake RV Campground in Dillon, South Carolina.

__________________
1 Scotsman, 1 Texan chick, 1 Lhasa Apso/? & 4 bicycles
Set Sail in June 2010
2010 Montana 3585SA HE
Ford F350 diesel 4x4 SRW
Full-timing blog:  Phoenix Once Again
Check out My Reiki Web Presence
NorCal Dan


RV-Dreams Family Member

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Posts: 1192
Date:
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Betty, I still see jobs in the hotline that are needing people now...hope you find something that interests you and will keep you busy this winter. It's time to start enjoying your "new" rig...

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2018 Thor Windsport 35M -- 2018 Camry Toad

-- USAF Retired -- Full-timing since December 2007 - Part-Timing since July 2011
VisitedStatesMap.jpg
http://http://travelingrvwx.com/
Gary


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Just read over your blog for the last few days.

Sounds like the factory is taking care of you and the rig. Hopefully all is done to your satisfaction and you're enjoying your time on the road again.

On a side note, I love the pictures of "Downtown" Goshen! Reminds me of home in Northern Michigan. Small towns are always great!

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Dreaming and doing the homework necessary.

Looking at:
F-350/Ram 3500 type truck, possibly an Airstream or a smaller 5th Wheel.

However, there is still time to change the configuration, just a plan.
Trabuco


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Betty,

Sounds like it's getting better and better. I for one am watching how your situation plays out as Montana is the top pick for us. Keep the updates coming.

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Ken

2005 Monaco Diplomat 400 ISL Cummins

2012 Honda CRV AWD

2008 Harley Ultra Classic

 

 
Bill and Linda


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On your blog you commented, “In our eyes, having our original unit be sturdy and reliable is better than a replacement; at least we know the medical history of our rig and hopefully all the bugs have been resolved.”  That’s so true and IMO you are learning a “truth” about most RV’s.  New ones almost always have bugs.  Some bigger bugs then others, but bugs none-the-less. If you expect this, it is much easier to deal with when it happens.

Taking your “newer” rig to the factory for repair, when possible, will almost always get you a better rig than a brand new one off the lot. That “new one” will contain yet another, new set of bugs.  It is also true the factory guys will many times fix or improve things you didn’t even realize needed attention.  That’s been our experience.

I think your results and confidence about the work thus far substantiate all the advice received on the forum to take the rig back to the factory for service if at all possible.  In addition now you know people there by name and that will be a help in the future when you need them again.  I’ll bet you will – most do.

BTW, if you have some more downtime, run over to Shipshewana just a few miles east.  I’ll bet it is really pretty this time of year all decked out for Christmas.  It is one of our favorite towns. Try the pie at the “Blue Gate” restaurant.  It located at the blinking light in the middle of town; only traffic light in the town. A great place.

Safe trip back south!

Bill



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Bill & Linda
TxYellowRose


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Bill,

Thanks for your thoughts.  Yes, we know to expect tweaks with new units.  This is not our first RV, and one expects that with just about anything one purchases.

The multitude of issues we have been having go way beyond the norm.  We arrived at Keystone with so many issues and a feeling of skepticism after being burned by so many dealers.  From the start we have only asked for what is fair.  Should something else arise prior to completion on our unit that indicates it is unsafe or beyond repair, then we will revisit the replacement rig issue.

We have not specifically requested or demanded a new rig.  Again, we are only asking for what we paid for in good faith.  So far it appears that the crew at the Service Center is working well to that end and our level of confidence is beginning to rise.

It is a travesty in this great country of ours that one has to jump through so many hoops and endure such frustration simply to receive the customer service and quality product that were the benchmark standards years ago.  I am not referring exclusively to RVs, but in general everyday dealings.

Of course, that's my two cents.  Not worth much these days!

Thanks again, Bill for your thoughts.  Wise advice to those looking for their first brand new rig!



__________________
1 Scotsman, 1 Texan chick, 1 Lhasa Apso/? & 4 bicycles
Set Sail in June 2010
2010 Montana 3585SA HE
Ford F350 diesel 4x4 SRW
Full-timing blog:  Phoenix Once Again
Check out My Reiki Web Presence
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