Progress - RV-Dreams Community Forum

TxYellowRose · RV-Dreams Family Member

Progress

J Riechman · RV-Dreams Family Member

You go, Girl!

GiniaJ · RV-Dreams Family Member

Sorry you're having to go through all of this. What a pain in the butt. Hope all resolves quickly.

TXRVr · RV-Dreams Family Member

TxYellowRose wrote:
Really, I'm a nice person!

In those situations, I nicely inform the other side that I'm 51% nice guy and 49% junk yard dog and that it would be in their best interest to stay on the north side of the 2% line.

Look at the bright side. It's valuable experience as a consumer. Well... perhaps you don't see it that way. biggrin

Postalpair · RV-Dreams Family Member

When backed in the corner.......Well, my mom always said that the squeaky wheel always gets the grease. That being said......Squeak away.... biggrin

Good Luck!!

Richard Noble · RV-Dreams Community Member

Just posted on your home page. We have an '08 Keystone Challenger. Seems Keystone is well engineered but poorly constructed. We have had a large number of small problems - leaky seals around the slides, a major leak in one hydralic arm at the connection (it was loose) that ruined insulation, a loose water connection at the pump, failure of a landing leg, twice; refer door that will not stay shut, the list goes on. I've been able to fix everything myself but should not have had these problems.

Hope you get you rig replaced.

phyllen · RV-Dreams Family Member

Our Montana has no major issues but after some damage, we needed repairs. We are far from happy with the dealer. They know it and we wrote a letter to Keystone customer service requesting a call from them. After waiting for three weeks and not getting a reply, we called them.

Yea, they have the letter - it is in a file! They told us we need to work out issues with the dealer. So, someone explain to me what is the responsibilites of customer service?

Is this typcial of all manufactuers?

TxYellowRose · RV-Dreams Family Member

Phyllis,

Customer service in general seems to be a thing of the past.

Not that long ago, companies cared about the products and services they provided and about their customers' opinions of their company.

Back in the mid 1980s, I bought a scratch-n-dent refridgerator at a department store's warehouse/outlet. By appearance, it had a slight dent and scratch on the top. Otherwise, it was a beauty of an appliance and I got it at a decent price. It was delivered the day before Thanksgiving and I stocked it up for the long weekend. Thanksgiving morning, I awoke to find a "dead" fridge. One call to the appliance 800 and they delivered a loaner that day. Two days later, on that Saturday, a brand new, in-the-box and undamaged exact same model fridge was delivered to me. That lovely fridge was still going strong 19 years later when I sold my home in Texas and left it in the home upon sale.

Nowadays if you have a faulty product, whether small or large, you are simply on your own in trying to get things made right. What that boils down to is being helpless and stuck. No one cares and there is nowhere to go except an attorney and who has the money or strength/energy to do that?

And that infuriates me. And it's not right. And I just don't understand.

Companies are getting away with making inferior products, whether it be RVs or can openers.

Okay, that's my rant. I'm off the soapbox. Gotta go make the 11 PM patrol in a few.

Cheers,
Betty

-- Edited by TxYellowRose on Sunday 10th of October 2010 08:44:26 PM

Mallo · RV-Dreams Family Member

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Nowadays if you have a faulty product, whether small or large, you are simply on your own in trying to get things made right. What that boils down to is being helpless and stuck. No one cares and there is nowhere to go except an attorney and who has the money or strength/energy to do that?

And that infuriates me. And it's not right. And I just don't understand.

----------------------------

Ahh a subject near and dear to my heart...

I work in CS for a company that prides it's self on doing what it takes to make the customer happy.

For the last 8 years though we have had to cut what we can or will do for customers. customers pressed for larger and larger discounts and got them but th cost is CS. The good part for us is we're still ahead of our competitors in this area.

When you have to buy something and the option is between a lower price or a company with better Customer Service and you chose the lower price you send a message to the second company "cut CS and lower prices or go under." Read some of Mike Mitchel's comments (CEO and owner of Nu Wa) on this very subject.

Mallo

janni · RV-Dreams Family Member

Betty,
I soo hear you.......I worked retail and cs for 18 years and cannot believe how things are. Just bought my home on the road, handed them a lot of money, and now cannot get any maintenance records,cannot contact the previous owner(privacy you know), paid for an oil change and they wont even look at the other filters, and several other issues. Totally agree with you ....as your words were written......"helpless, stuck, and on your own" Stand your ground as best you can!

PIEERE · RV-Dreams Family Member

The Old saying: Buyer Beware!!! If you are paying large amounts of cash or financing a product have somone with a good knowledge inspect it for you. Better Yet!! Get a second opinion! Pieere

rjenkins · RV-Dreams Family Member

Mallo you hit the nail right on the head. Sometimes we drive corporations in that direction. I work for a major fortune top 10 company and I actually heard one executive say, we no longer are in an industry that requires you to be the best, just good enough. Hows that for reaching for the stars! Pretty scary and part of our corporate culture.