We have Coach Net based on some reading of Howard’s decision and what they offer. Thus far we’ve never used it.

I am mostly concerned about “big-er” problems on the road I can’t fix on the side of the road.  Such as brakes, to bring up a sore subject for Howard.  Or I need a tow; the fridge goes out.  That kind of stuff that may need parts (or knowldege) I don’t have with me or don’t know where to find locally.  Coach Net seemed to be right for us as (supposedly) they will send you help from a qualified company.  You at least have one number to call regardless of the issue and they have a database of qualified service providers.  That’s worth something I suppose.

However, we haven’t purchased any extended warranties and thus far, for us, that's been the correct decision. But for others it might be a good idea if you are purchasing a rig depending on the warranty policy of the company.  We had a two year warranty which was honored beyond that time frame by KZ.  (So far, great company in our opinion.)

If you travel much I think some kind of road side assistance, beyond AAA which we also have, is a good idea.  (AAA is a family thing we need not related to RV’s.)

That's us.

Bill

We have Coachnet and have used them multiple times. Twice for towing. Once it was just 50 feet to get pulled out of mud and the other time it was a breakdown. Once we called for a locksmith since our door lock on the RV broke with us outside and we did not want to damage something figuring out how to break in. Another time we called for help was to find a place to fix our fridge when the cooling unit died while on the road. In all cases they were very helpful and made sure we were OK.

In 2006 we were at a repair facility in Anchorage, AK where we had been towed in after a Coachnet call. In came a motorhome on a flatbed. I talked to the guy and after they crossed into Canada his wife said, "didn't we mean to get emergency service?". Whoops, they forgot and decided to handle it once they got to Alaska and had cell phone service. They did not make it, they had a break down and had to be towed into Whitehorse, Yukon. They left Whitehorse and went into Alaska and not long afterwards the problem came back and they ended up flatbed towed into Anchorage. They called and set up the emergency service while following the truck to the repair facility. Having emergency service would have saved them $2000.

(The problem turned out to be a frayed wire that made it look like their engine computer was acting up, which is what was replaced in Whitehorse. It cost him over $5000 total.)