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Post Info TOPIC: Extended Warranty company - Trying to get them to honor our contract


RV-Dreams Family Member

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Extended Warranty company - Trying to get them to honor our contract


I really feel like we're getting the run around right now from our extended warranty company.  One of our sealed bearings, which is covered on our plan, failed, so we need a new axle, etc.  I knew the tire and wheel wouldn't be covered, although I was hopeful since it was collateral damage and we had just replaced the tires 4 months ago, but I wasn't holding my breath.

However, I never realized how hard I was going to have to fight to get the axle / bearings  to be covered.  The company even sent an inspector out to photograph and document the issue and one would think that during his time crawling around under the rig and taking pictures of everything, that it would have been clear that the bearing failed.  The Warranty company then called Lippert who said they don't make sealed bearings and the warranty company denied our claim.  What????

Since then I've gone back to our Manufacturer, got the actual build sheet for our RV, gave the serial number to a customer service rep at Lippert who sent me an email confirming that our axle was manufactured with sealed bearings and sent all of that plus the DRV Brochure from 2010 which clearly states sealed bearings in 2 locations in the brochure to the warranty company.

My frustration right now is why didn't the warranty company ask Lippert if they made sealed bearings in 2010?  Who cares if they no longer make them, why not ask the right questions based on the actual RV in question?  The warranty company has been less than pleasant to deal with, they really act like they don't want to talk to me, as the contract holder.  However, our repair shop basically has told us they also aren't exactly easy to deal with either, when they call.

So now, we're waiting for the final outcome from the warranty company. 

I will say this is the 5th time we submitted a claim in the past 3 years since having this warranty, fridge circuit board was partially paid, but there were some parts they didn't cover, replacement cooling unit was mostly covered, denied claim for a repair that they said was all component parts and therefore not covered, and a small partial payment for a hydraulic issue that we ended up footing most of the bill on. 

It's been challenging dealing with them as they are of course not wanting to pay out any claims and this specific claim will put them in a money losing position with 2 years left on our contract.  However, that's a risk they take with issuing extended warranties and for them to deny a claim without doing their homework seems ludicrous.



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FT - July 2013

 

2010 38TKSB3 DRV Mobile Suites

2012 Ford F450

 

Dale and Ruth Travelling with Tazzy Kat!

 

IMAG0142_zps070d30d8.jpg

 

 

 

 



RV-Dreams Family Member

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NWescapee wrote:

 I knew the tire and wheel wouldn't be covered, although I was hopeful since it was collateral damage and we had just replaced the tires 4 months ago, but I wasn't holding my breath.



 Why would you think the tire and wheel assembly shouldn't be covered? It was damaged as a result of the failed bearing. Right?



-- Edited by TRAILERKING on Friday 6th of November 2015 03:26:04 PM

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My Dreams...............Her Nightmares.

 



RV-Dreams Family Member

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TrailerKing - unfortunately while it's collateral damage from the failed bearing, it's an exclusion from our contract and there was an option on the warranty that we could have paid for to have it covered, but we didn't select that option. Next time I'll know.

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FT - July 2013

 

2010 38TKSB3 DRV Mobile Suites

2012 Ford F450

 

Dale and Ruth Travelling with Tazzy Kat!

 

IMAG0142_zps070d30d8.jpg

 

 

 

 



RV-Dreams Family Member

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That's too bad..............
That always worries me about WARRANTIES, all the fine print, and then denying claims.

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RV-Dreams Family Member

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Now you know why we self-insure and set up a repair fund when we first purchased our rig.

Barb


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Barb & Dave O'Keeffe
2002 Alpine 36 MDDS (Figment II), 2004 Subaru Forester toad (Mischief)
Blog:  http://www.barbanddave.net/Site/Welcome.html
SPK# 90761 FMCA #F337834



RV-Dreams Family Member

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Good news, our repair shop just called and said the Extended Warranty company had finally come through with the needed approval.

One comment, I had called the administrative office today and it's obvious the admin office and the claims departments do not communicate well, I was told it was under review and would take another 7-10 business days which caused my stress level to go way up as we started trying to think about alternative plans that would allow us to meet our family and work obligations while leaving the RV behind awaiting approval / repair. Big sigh of relief that all those alternate scenarios won't be needed.

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FT - July 2013

 

2010 38TKSB3 DRV Mobile Suites

2012 Ford F450

 

Dale and Ruth Travelling with Tazzy Kat!

 

IMAG0142_zps070d30d8.jpg

 

 

 

 



RV-Dreams Family Member

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Glad to hear things are moving - remember to document everything as you go along. Hope you finally get to the Valley of the Sun so we can have a chance to meet face-to-face after such a long time chatting over the 'net.

Barb


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Barb & Dave O'Keeffe
2002 Alpine 36 MDDS (Figment II), 2004 Subaru Forester toad (Mischief)
Blog:  http://www.barbanddave.net/Site/Welcome.html
SPK# 90761 FMCA #F337834



RV-Dreams Family Member

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I'm so sorry to hear about these horrible problems you're dealing with. Sending <<<cyber hugs>>>.

BTW, may I ask who your warranty is with?

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Cheryl B. in her new RV

(well, not new any more! Full timing since 6/25/14)

2008 DRV MS 36TKBS3 (the CoW: Castle on Wheels), 2005 Ford F550 hauler (the Bull)

My blog is http://mitcheryl-rv-journey.blogspot.com/

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RV-Dreams Family Member

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Our warranty is with Interstate Star, purchased through Wholesale Warranties. Howard did contact Wholesale Warranties on our behalf, so maybe his influence helped a bit.

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FT - July 2013

 

2010 38TKSB3 DRV Mobile Suites

2012 Ford F450

 

Dale and Ruth Travelling with Tazzy Kat!

 

IMAG0142_zps070d30d8.jpg

 

 

 

 

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