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Post Info TOPIC: Nor cold fridge recall


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Nor cold fridge recall


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                                                                                                                                                                                          May 8, 2018

 

 

 

DEALER AND SERVICE CENTER SAFETY NOTIFICATION:

 

Subject: Norcold recall, NHTSA assigned number 18E013 for models N305 and N306 refrigerators with serial numbers in the ranges from 27378283 to 28230836, non-consecutively.

 

This notice is sent you in accordance with requirements of the National Traffic and Motor Vehicle Safety Act and the Canada Motor Vehicle Safety Act.

On March 7, 2018 Norcold announced and undertook a motor vehicle equipment safety recall (18E013) to address a potential safety defect at the propane gas valve on Norcold refrigerator model numbers N305 and N306 with serial numbers in the range from 27378283 to 28230836, non-consecutively, built from September 15, 2017 to February 15, 2018.  

 

Norcold determined that certain gas valves were exhibiting low flow and adjustments were being made to an unused connection on the propane gas valve of these refrigerators.  This unused connection may have been loosened during Norcold’s manufacturing testing process. 

 

If the refrigerator is set to operate on propane, this defect can cause a fire and potentially result in injury or death.

 

Attached to this letter is a Service Bulletin which provides detailed instructions on how to access and tighten the unused connection on the propane gas valve on these refrigerators.

                                                                

Total time allowance for the required recall service will be 0.5 hours.   All labor to inspect and tighten the unused connection on the propane gas valve will be at no charge to the consumer.  A claim form can be found online at www.norcold recall 18E013.  You will be reimbursed for the appropriate time at your standard labor rate.  

 

IMPORTANT:  Some of the involved refrigerators may be in your vehicle inventory.  Federal law requires the corrective action to be completed on these refrigerators before retail delivery.  To identify if a refrigerator requires corrective action, verify the refrigerator model and the serial number as referenced above.   You are prohibited from selling a product which has been identified by this corrective action campaign unless the product has first received the specified corrective action.

 

Owner notification is expected to begin April 2018.  Owners are being instructed to contact their RV dealer or a Norcold authorized service center to arrange a service date.  Copies of the owner notification and corrective action procedures are attached.  Since the majority of these recalled units are in RVs built in the period from September 2017 to January 2018, we would appreciate any assistance you could provide in helping us to notify the owners of vehicles built during this time frame.  

 

 

if you would like to check the status of a recalled unit or verify whether a refrigerator falls under this recall, you can also visit Norcold’s website at www.norcold.com and click on the Customer Support link at the top of the page, followed by the Recall Info link.  From there you can click on the ‘Check Status’ button to see if a N305 or N306 serial number refrigerator is under recall.

 

We appreciate your cooperation and assistance in conducting this safety recall.  Our first priority is the safety of our products and the satisfaction of our customers. 

 

If you should have any questions please call 800 444-7210; Option 1.

 

Sincerely,

Norcold, Inc.

 



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Thank you for posting.

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