If they cannot fix it then I would tell them you are cancelling the order and will be ordering a Chevy or Dodge....Like Lucky Mike said they would most certainly hold you to the contract if you wanted to make a change so the reverse is on them. Let them know you are communicating with a awful lot of folks who might or might not now do buisness with them depending on how this plays out.

Good Luck,

Les

-- Edited by bigboomer on Monday 4th of March 2013 07:26:54 AM

-- Edited by bigboomer on Monday 4th of March 2013 07:27:14 AM

That was my opinion when I read it......they would hold you to the contract and you should make them or be compensated for it.....trust me you paid for it!!!

NWescapee wrote:

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Thanks guys, our biggest concern is that if we have to re-order the truck, is the timing. If we have to wait another 10 weeks we'll have to delay putting the house on the market, and we might also have to cancel out of one of our best art shows as we no longer have our TT and wouldn't have our new 5v'er yet and we don't want to pay hotel prices for a very expensive little tourist town during one of their busiest weekends of the year. Argg, this just got way too complicated when we start thinking about all the money we could be losing due to one person's mistake.
I already told the dealership that I would expect to be compensated if we were to incur any additional expense and their respons was "I don't know how we could help you there".
Hopefully we'll get a call later today with everything fixed as it should be and my blood pressure can go back down to normal!!

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 Those things that you are concerned about are valid but should not be told to the dealer (unless you already did) the dealer must think you are willing to walk away, NO PROBLEM, that is your only leverage......keep us posted. 

Exactly what Mike said. First, make it clear to the dealer that it was their mistake, and their mistake to fix. Second, tell them that they have 3 days to tell you how they intend to resolve the issue, third, tell them that you will escalate to Corporate after the three days if they do not resolve it - not a threat, just what you will do.

I think you are giving them way too much wiggle room.I would be on them like white on rice.

NWescapee wrote:

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Update - order change was put in but we were told we won't know if they were able to re-route delivery until the date is much closer. They gave us a 50/50 chance.

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 Do what?  These jerks are just not performing as the contract describes.  Go to another dealer and have them find in another dealers lot something that meets yur requirements.  They can look all over the US for a truck in your spec.  If you still want to deal with the jerks that are runaround masters, good luck.  You need to make them understand the tolerance for B.S. is reaching saturation point.

We've sent a request to the general manager of the dealership with 24 hours to respond detailing how they will deal with the situation if the truck does not arrive where promised, no answer yet, I'm trying to be patient but that's not always my strong suit.

In the meantime I've contacted a Ford dealer in OKC who doesn't have exactly what we are looking for but has started a 3 state search to see if he can find a closer match and can expand his search further if necessary.

I will be contacting Corporate tomorrow if I don't hear from the dealership by noon and possibly my credit card company since our deposit for the special order was put on the credit card and will be disputing the payment. I might also start posting messages on the local dealer's Facebook page and see if using social media gets their attention!!

Dale and Ruth,

I've just sent you a private message.

Terry

Well, the local dealer didn't respond within the requested timeframe, so I called Corporate. Since then I've received 3 phone calls, the local dealership is suddenly springing to attention to make this work and will have a final answer for us by Friday regarding where our truck is going (Ford hasn't confirmed with them if they'll be able to offload it from the train it's on) and if it ends up in the wrong place what their plan is to get it to the right place and when that will occur.

The folks from Corporate did tell me that there wasn't much they could do since the local dealerships are locally owned and operated, but they did contact the local dealer with our issues and got them moving in the right direction.

Our local dealer is also starting a search of the dealerships in the OKC/DFW area to see if they can find any trucks that meet our specs as one option, unfortunately leather seats seem to be pretty standard on F450s and with Tazzy Kat we just do not want leather. Deal breaker for us.

Well the truck is on it's way to WA instead of OK. That has been confirmed. The local dealership is offering to have it trucked to OK via a transport company or reimburse for the cost to drive. So, looks like it's our decision to make. We're waiting for a more definitive date on delivery of the truck to our local area and then we'll make a decision.

Biggest concern right now is that the transport company could take 1-2 weeks to get it to OK depending on when their schedule and we have a definite date when we need to have it back here to pack and head out of town for an art show.

So, looks like most of the issue has been resolved, ball is now in our court to decide if Dale is driving both ways or if we're going to have it transported and fly him to OKC. We're kind of leaning towards Dale driving it, feeling like we might have a little more control over the schedule but will make that decision after this weekend's first art show of the year. No time to really think now, our first show of the year is off to an unexpectedly great start and we aren't left with much time to do anything other than sell, sell, sell, a great problem to have when you are self-employed!!

Not good, 3 weeks ago we were told our truck had shipped. Today we found out that our local dealership had been mis-informed. Evidently the truck is still in the factory in KY after both our local dealer and the people we talked to at Ford Corporate told us it was on a train to our home town. Obviously Ford has something wrong with their internal communications and tracking systems.

Starting the search with a dealer in OKC tomorrow (Yes, Terry & Jo, we're calling your contact, thanks for that tip) to see if they can find a truck for us in the area closer to Rolling Retreats. I've about had it with this waiting game, between the dealership, and now Ford Corp. I have totally lost my trust in anything any of them are telling me, not to mention my patience.

The house is 90% ready to go on the market, we have art shows beginning the end of April where we need to be mobile and will be losing money if we aren't.

Grrrrrrrrrrrr.

HDTs would make our art show load in / load out process very difficult. An HDT would just be too big to manuever through many of the show set ups.

Ford F450's also have a good steering radius.  Our F450 is a full 3 feet longer than the F250 club cab that we had but turns in the same radius.  Dale and Ruth's issues with getting to art shows and other venues pretty much rules out the height of a HDT.  I would venture that even an MDT like a mini-Freightliner would be too large for those venues.

When they were visiting here in Oklahoma some time back, we met up with them and enjoyed a meal with them and their grandtwins.  We also let them drive our F450 so that they would have a sense of how big it was and how it handled.

Terry