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RV-Dreams.com Home -> RV-Dreams Community Forum -> Community Chat -> Keystone CEO Email Address?
Post Info TOPIC: Keystone CEO Email Address?
TxYellowRose


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Keystone CEO Email Address?
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Does anyone have the email addresses for Ron Fenech (CEO and President) and / or Bob Martin (CEO and Exec VP) for Keystone?

And are these two still the ones at the top?

The service tech that was out here and supposed to call me today - called in sick.

I told the dealer I would, too, if I'd seen all that needs to be done.  BTW, he took the baton strip from the bedroom with him.  Goodie.

Keystone says they want to repair our rig but I'm getting more "we don't" "we can't" "we don't do that" from them than anything else right now.

Waiting to talk to owner of dealership to see what we can do.  Waiting on call back from Keystone.

In the meantime, I want to fire off emails to the head honchos at Keystone.  Not that it will do any good, but at least I'll feel better.  Maybe.

Thanks,
Betty

PS:  The heck with that, but please provide anyway if you have it, I called Thor Industries and am sending an email with photos to them.



-- Edited by TxYellowRose on Monday 4th of October 2010 11:15:58 AM

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Grant


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I have two other Keystone email addresses and they are last name, then first intial at keystone RV dot com.

lastf@keystonerv.com

You might give that combination a try.



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2riker2go


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I found this information online on Bloomberg Businessweek.

http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=91429

It names the same two people at the top that you mentioned and it looks like pretty recent information. There are no email addresses there, but there is a corporate address. When I had a customer service issue with Sears earlier this year, I wrote a letter to the CEO and several vice presidents of the company. I mailed it to their corporate address and wrote "personal and confidential" on the outside of the envelope. We received a call from someone in the company within the week.

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Dreamers


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Betty, you might want to go over and post your question on the montana owner's website.

There you can get help & info in regards to your "Montana Brand".

It is www.montanaowners.com

Hope you get things solved soon. We also have a 2009 Anniversary Edition Montana 3605 RL, etc., unit. So far, so good with it but it was 2 years old when we bought but the stove had never been used in it.

Thanks, Judy

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The Bear II


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Betty,

I would send a registered letter with a return receipt request to the Keystone main office address. I would also send one to the dealer requesting their help.

Address the keystone letter to the CEO of keystone and the dealer letter to the general manager or owner.

This gives you a much stronger paper trail than an e-mail will. You'll need a good paper trail in case you need to take legal action.

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Paul and Jo


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Paul and I were talking this morning about your situation.  I told him, I'd probably try to get my rig down to Keystone and park it at their front door!
If nothing else, that would get their attention!

Saying prayers and keeping you in our thoughts.
Hoping everything gets fixed and your rig be a 100%.

Jo

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