Road Service: Good Sam or Coach Net? - RV-Dreams Community Forum

Old Snipe · RV-Dreams Family Member

Road Service: Good Sam or Coach Net?

alspa · RV-Dreams Community Member

AARP................I had Good Sams for years and never used it with a van, car and motor home all that time...then the mini van got older and had to tow it 3 times in about 2 months with different problems before I sold it after fixing the problems each time. Good Sam VIP insurance said they would cancel me if I had another towing problem.....I dropped all good Sam INsurance, Motor Home,Cars, House, Road Service, the works............Good Bye Good Sam....

jcw · RV-Dreams Family Member

alspa wrote:

AARP................I had Good Sams for years and never used it with a van, car and motor home all that time...then the mini van got older and had to tow it 3 times in about 2 months with different problems before I sold it after fixing the problems each time. Good Sam VIP insurance said they would cancel me if I had another towing problem.....I dropped all good Sam INsurance, Motor Home,Cars, House, Road Service, the works............Good Bye Good Sam....

AARP did the same thing to me. I had an old 78 Merc Marque that I used to use to pull an old 18' travel trailer (long before I got into RV'ing seriously) and it had a battery problem once or twice and then I got locked out of it once. AARP threatened to cancel me if I called again within a year for that same vehicle.

They all do it.

bjoyce · RV-Dreams Family Member

We have been happy with Coachnet but can't comment on Good Sam since we haven't used their version. We have used Coachnet twice for tows.

-- Edited by bjoyce at 18:00, 2008-04-01

Speedhitch · RV-Dreams Family Member

Sounds like the average insurance company. We had Alstate for 20 years on the house. We made a claim in the '90s and they said they would have to cancell us??? So I switched. I hope I never have another claim I could run out of insurance companies! You know the old saying Can't live with them and you can't live without them.

Joe

ahoweth · RV-Dreams Family Member

Snipe

We use CoachNet. Our logic goes like this: We drive a 40 foot diesel pusher. Not all tow companies are created equal. Good Sam insurance covers all types of RV's but Coach Net specializes in motor coaches. We signed up through our FMCA membership. Should I need a tow, I don't want Joe's towing to show up with a modified pickup truck to tow my coach.

This logic may be flawed but the only times we have had to use it, we had a REAL tow truck show up and the operator knew what he was doing with coaches and knew how to connect to our coach to tow it. He also was knowledgeable about how to treat our tranny while towing. I really appreciated that. We have called them several times for a jump when a battery died out in the boonies and had great response each time. They haven't threatened to cancel us yet.

JMO

Guiler85 · RV-Dreams Family Member

We've had Good Sam ERS for the 3.5 years we've been on the road and have had to use it a couple of times. Both times the service response was wonderful. We drive a Ford F550 and it had to be towed once and there was no problem. We've been very happy with Good Sam.

Good luck on your choice. It's always hard to know just what is the right company to choose. But, it sounds like either Good Sam or CoachNet would be the way to go.

Luvglass · RV-Dreams Family Member

We've been using Good Sam since we started and have been very pleased with the service both times we've needed them.
Good luck,
Fred

RVDude · RV-Dreams Family Member

Spartan Chassis uses Coach-Net as their warranty towing provider. I have not needed it, yet, but if it's good enough for Spartan to use for all their warranty tows then it must be good enough for me.

Cindy T · RV-Dreams Family Member

I bit the bullet this year & signed up w/Good Sam's. I've never had RV emergency road service before, but after having tires blow out on 2 of our last big trips, I decided to try it. As everyone, I'm hoping I don't need to use it but I feel a little more comfortable having it.

Dan and Gail · RV-Dreams Family Member

We also drive a 40ft diesel pusher and chose Coach Net when offered through FMCA.

Our first experience with them was in 2006 with a cracked fuel line as we were traveling from Illinois to Seattle. We were between Sheridan, WY and Billings, MT. Were able to get off the interstate and saw a Cummins garage; however, they only serviced smaller Cummins engines. The owner kindly allowed us to stay on his property while we called Coach Net. About 4 hours after the initial contact with Coach Net, a truck with a large flatbed trailer arrived to haul us to Billings. The Coach Net rep and the tow company decided it would be better to haul the coach rather than tow. With the assistance of the driver, Dan backed our motorhome onto the flatbed and off we went to Rocky Mountain Cummins in Billings. Quite a sight to see the flatbed extend backwards and tilt down to the ground and then watch Dan back the motorhome onto the flatbed. Actually, he was relieved that it wasn't towed.

After the initial call to Coach Net, the rep called us back every 1/2 hour to hour, to update us as he searched for a repair facility and a tow company and then to just check on us as we waited.

We have also called Coach Net tech support in the evening or on a weekend when our manufacturer is closed. Each time they have answered our question, or have talked us through whatever issue we had in a very pleasant, helpful, unhurried manner.

I don't know about Good Sam, but Coach Net covers all our vehicles.

-- Edited by Dan and Gail at 20:51, 2008-04-06

Roz · RV-Dreams Family Member

Here comes our two cents worth . . .

actually more than just two cents when you deal with Emergency Road Service. We have had and used Good Sam ERS over five years. We are changing to CoachNet this year.

Due to two tows or Ethel's car, bad battery each time, we received a phone lecture from a significantly snippy young man most not dry behind the ears. Somehow it just did not sit well with my age and upbringing.

I agree, our membership in FMCA is far more valuable than Good Sam's plethora of offerings. Like was said before by RV Dude, if it is good enough for a chassis manufacturer, it should be good enough for us. Our change is in the works.

Charles

endless travels · RV-Dreams Community Member

Good sam will not cover any expenses if your vehicle is registered as an LLC.

Beware- they don't spell this out when you register!

Postalpair · RV-Dreams Family Member

We have had several dealings with Good Sam.....both good and bad. One thing that I have found out with Good Sam is you have to stand your ground. After having 2 blown tires last year on our way to South Dakota, I was given a lecture on why I should take better care of my rig......How Dare Them!!! They were assuming that since I had 2 blowouts within a month that it must be my fault. After several calls to coporate offices and finally getting a call from someone who called himself a CEO, I was assured that this operator was "dismissed" from answering emergency calls. Not that I want someone to get fired, but don't go passing judgement on me simply because I called to use a service that I had pre-paid for.
Anyway, Good Sam's answer was to give me a year's service for free, so it didn't end too bad after all.

Speedhitch · RV-Dreams Family Member

I should be so lucky!!!

Speedy