Okay, you veteran full-timers. Input, please. We probably have a decision to make within the next day or two.
Taking our rig to the factory (not typically done but we have been offered this) for repair (and I would ask a thorough inspection) in Goshen, IN. It is roughly 600 miles from here.
Taking our rig to a dealer (Camping World) in Myrtle Beach for repair, about 70 miles from here.
We are getting into the possible snow time for Indiana, including some forecast for late next week. However, I'm thinking there would be "windows of opportunity" to get in and out in decent weather still this early in the winter season, even into late November.
At the factory, well, it's the factory. If deemed repairable and passing a thorough inspection, we would roll out with our rig knowing it is sound. Peace of mind at this point means a lot.
Going to a dealer . . . well, we would just be trusting a dealer. Been there done that.
My gut feeling is to take it to the factory, but there is the weather to consider.
Anyone have any personal experience towing in that area of the country this time of year?
Thanks so much, B.
-- Edited by TxYellowRose on Wednesday 10th of November 2010 07:07:32 PM
-- Edited by TxYellowRose on Wednesday 10th of November 2010 07:20:05 PM
-- Edited by TxYellowRose on Wednesday 10th of November 2010 07:31:42 PM
Paul and Jo said
07:36 PM Nov 10, 2010
Betty,
That's a tough call. The winters in the mid-west are unpredicable to say the least. But if it were me, and this is only my opinion, I'd risk the weather just to have the peace of mind. I'd also ask for a reimburstment of travel expenses since this is "Their product" and it is not performing up to their advertisement! It would be plain "Good customer service!"
Just my 2 cents wth.
No matter what you decide, I hope this will be an end to your troubles and continue to pray for the best.
Jo
Ckerr said
08:52 PM Nov 10, 2010
I can't help you with the dealer vs. factory options. We've become a fan of independent repair facilities. Their only dog in the fight is making you happy.
As far as weather goes. We left from Texas and headed for West Virginia in early November a couple years ago with the 5er. Went through Arkansas, Tennessee, Kentucky and into West Virginia. Trip up was uneventful. Headed back to Louisiana the week of Christmas. Snow and ice through West Virginia, Kentucky and Tennessee. Daytime temps stayed high enough to avoid ice during the day. We just stopped early and eft later in the morning once temps got above 35 for an hour or so. No problems.
Hope whatever you decide it gets your issues taken care of.
Luvglass said
08:57 PM Nov 10, 2010
If it's twice the distance I'd go to the factory. Even if you hit some bad weather it's not the end of the world. These things are like trucks and pull very steadily. We came down form Milwaukee in snow off and on for 4 days and never had a problem. Just slow down in bad weather.
The factory intimately knows the unit and all the potential trouble spots and is your best bet to send you away with a corrected rig. Camping World is a crap shoot at best, and you may get the tech that's about to be fired.
Readytogo said
09:03 PM Nov 10, 2010
With all the issues you have had I think I would opt for the factory. There shouldn't be any waiting for a decision to be made like at the dealer. If you can go within the next week or so I think you should be ok.
Jim01 said
09:13 PM Nov 10, 2010
I would get to Goshen just as fast as I could. In my opinion, it's always better to go to the factory with major problems.
Jim
-- Edited by Jim01 on Wednesday 10th of November 2010 09:15:57 PM
retread said
09:23 PM Nov 10, 2010
Betty, just read your blog to see what's going on. What a mess! We can't speak to travel in Indiana this time of year, but the factory wouldn't have the excuse of 'waiting for parts to come in' and hopefully, things would be authorized for repair in a shorter time frame. We had a minor repair issue on our 5th wheel (as far as damage to the rig), but the communication and delays between the dealer and the manufacturer were horrible. The overall resolution might occur more quickly by going straight to the source! I would think the factory might be better equipped to accomodate you during the repairs as well?
Hang in there! Linda and Craig
dewwood said
09:26 PM Nov 10, 2010
Echo what the others have said. At the factory there will be no "we ordered it and the factory has not shipped it yet" from the dealer trying to cover his well you know what. You can talk directly to the people you need to converse with without going through a third party.
I was in Elkhart Monday and the weather here is beautiful right now. There are a little cooler temps forecast for next week but not too bad.
Good luck with your problems!
Roz said
09:33 PM Nov 10, 2010
You have been requesting attention from corporate. You now have it. This is what you have been wanting.
I am with those who say "go to the factory". They know the product, the boss is there, no parts to wait on. I would not waste a moment to head for Indiana!
Terry and Jo said
09:42 PM Nov 10, 2010
Betty,
If at all possible, I'd say take the factory offer. While I won't say that every thing that might be needed would be at the factory, it would be a lot quicker getting things than at a dealer.
I don't know anything about Keystone's production schedule, so I don't know if there is a period of time when they begin to cut back on components for production. But, there are a lot of component vendors in Indiana, so a time of waiting for a part should be diminished.
It would also be good for the factory to actually see the problems you have had. That way, they have an opportunity to perhaps correct some procedures or processes in their construction. Since you do have the wet carpet issue, I would think that they would really want to check out the systems that might have contributed to that.
Good luck.
Terry
Mallo said
09:44 PM Nov 10, 2010
I have had fairly major work done at both a dealer and the factory (Nu Wa does do factory service I assumed all the builders did). There are things that Nu Wa as a company does that makes me nuts, but their service group has always been straight up with me and done good work.
For us it's not a debate between go to the local Nu Wa dealer or the factory but how soon can we get into the factory to do it.
What's not said in your post was what comes after "if it's deemed repairable..." if you go to a dealer and it's not repairable what's the next steps? Likely consult with Keystone, if your in Goshen you can consult with Goshen and assuming they don't come up with a suitable answer consult with a lawyer.
The dealer in Myrtle Beach is I'm sure doing thier best for you, but ultimately they didn't sell you the unit they have no real skin in the game other then doing what's right. Keystone though does they don't need yet another voice pounding the drum beat that their service stinks.
They also have something to gain in that if they turn you around they have an advocate for them the dealer in Myrtle Beach not as much.
You go them to geek and make this offer don't let them off the hook because you fear the weather.
Mallo
TDCDintheRV said
10:17 PM Nov 10, 2010
Betty Take your RV to the factory they should be able to make the decision to repair your unit properly or replace without having to deal with a second party in between. ( Camping world ) As others have said they should have materials and parts to make a proper repair if that is the decision. Weather! You lived in Minnesota, winter while an inconvenience at times, is not one continuous snow storm. Use those windows of opportunity to travel. In 15 years of towing TT from central Minnesota to AZ for winter vacations we were only forced off the road 2 times by bad weather conditions. best of luck with what ever you decide. Tom and Cheryl
Racerguy said
05:53 AM Nov 11, 2010
Betty,Are you packed and ready to go to the factory.In my mind that is the only option.
Waggin Tails said
06:53 AM Nov 11, 2010
What Racerguy said. I am sure Keystone would not want the publicity of you parking on their lot with a sign on your RV that says Lemon.
BillA said
02:17 PM Nov 11, 2010
If it was me I would take it to the factory even if it were 1000+ miles. Cut out the middle man, go straight to the source. The factory has more on the line with regard to the reputation of their brand and more incentive to make it right.
DorisandDave said
07:55 PM Nov 11, 2010
Factory all the way. You have had too many problems. Allow for extra travel time if needed and get everything fixed.
Bill and Linda said
01:17 PM Nov 12, 2010
At the South Carolina RV-Dreams rally were some friends with a brand new Mobile Suites with some major slide issues along with some other relatively minor issues.They had great service at the Myrtle Beach Camping World and the factory took care of the costs.
Having said that, our dealer is in Shipshewana, Indiana, just about 20 miles east of Goshen.We know that area very well.We have taken our rig, a KZ Escalade, to the factory for “everything” that has ever been done to the rig except for a minor repair to the oven door.
We, and that’s us, wouldn’t think of going anywhere other than to the factory.The factory has this wonderful supply of “parts” and knowledge that no dealer can possibly have on hand; especially the “knowledge” part. The guys at the factory, especially the ones “on the line” know about “special little things about those rigs.”That is, every rig is a bit different and the boys and girls who built them know about the “quirks.”All RV’s have them – they are all just a little different from the last one built.
We had a slide issue once that was promptly fixed by the guys as the factory.To make a long story short, they knew about “one little pin” that was a problem with some slides.They told us it took them hours to find this problem the first time.Now, they fix it in 15 minutes if it shows up. (The problem part was from a supplier to them.)
I think you get my point.If you have some minor issue, then maybe 600 miles is a long way.But last year, at this time, we hitched up and drove the 600 miles to allow “Dave” and “Daron” at the factory take care of our issues.Glad we did.All good now and it didn’t cost us hardly anything except the cost of the trip – which was kind of fun in itself.
By the way KZ has been great to work with and handled warranty and non-warrantee service to our complete satisfaction – and at very modest costs.Also, while you’re there they may find other “little things” they can take care of that otherwise might not be looked at – because they know to look and check.
Yes, the weather is a factor this time of year. We know that trip well from where you live as we’re in NC.But in our opinion, you’re still OK. It’s almost all Interstate / 4-lane if you want it to be and only 2 days.Just don’t wait till the middle of December IMO.
BTW, if you have never made the trip to Goshen from SC, we have, many times over the last 4 years and would be happy to share our “golden” route.Just email me if you’re interested.
Safe travels
Bill
Trabuco said
05:14 PM Nov 12, 2010
In my 38 years of dealing with contractors, vendors and suppliers mistakes happen. What sets sets apart a good contractor or in your case the factory is how they make the problem right. In your case it sounds like something minor led to a major issue.
In may take you guys putting your foot down and not accepting anything but what would make the problem right. In my experience a cool calm but firm voice saying something is unacceptable and never letting up will go a long way in getting your issue resolved.
Remember the squeaky wheel gets the grease.
Delaine and Lindy said
06:49 PM Nov 12, 2010
Since you own a Keystone product, I have owned two Keystone products and have been to the factory twice. Its actually called Service Center, there was about 5 hook-ups 50 amp service and water. There is a dumps station there, if you go to the Service Center you will have everything repaired. Have your list of problems and at 6:00 am they will be knocking on your door, be ready and they will go over the list of problems and red tape them. We only had two issues. About 3:00 Pm they will return the 5er to your site and if not finished they will pick it up at 6:00 am again and do it again. That was the procedures when we were there. I will almost bet they will fix something not on your list. I highly recomend the Service Center. They are very professional. If Daryl T. is still there tell him hi.
As you can see we no longer own a Keystone product but if they had continued to build the Cambridge we would have bought another. We make it a point within the first year to go back to the factory and have anything repaired. We were there in April with the Suites, and of course we were treated great. Had two items repaired and a Larger Tv installed. All work was done very professional. With the issue you have there is no way possible I would let someone other than the factory do the work.
P.S. We had the same model Cambridge 358 as Howard and Linda.
snowman8 said
01:44 PM Nov 13, 2010
If I could have had a chance to get back to the factory with that COLORADO, I would have jumped on it. Still not ALL the parts, you're still going to have to deal with the "subs", but.........they are usually within commuting distance, as shipping costs.....
Okay, you veteran full-timers. Input, please. We probably have a decision to make within the next day or two.
Taking our rig to the factory (not typically done but we have been offered this) for repair (and I would ask a thorough inspection) in Goshen, IN. It is roughly 600 miles from here.
Taking our rig to a dealer (Camping World) in Myrtle Beach for repair, about 70 miles from here.
We are getting into the possible snow time for Indiana, including some forecast for late next week. However, I'm thinking there would be "windows of opportunity" to get in and out in decent weather still this early in the winter season, even into late November.
At the factory, well, it's the factory. If deemed repairable and passing a thorough inspection, we would roll out with our rig knowing it is sound. Peace of mind at this point means a lot.
Going to a dealer . . . well, we would just be trusting a dealer. Been there done that.
My gut feeling is to take it to the factory, but there is the weather to consider.
Anyone have any personal experience towing in that area of the country this time of year?
Thanks so much,
B.
-- Edited by TxYellowRose on Wednesday 10th of November 2010 07:07:32 PM
-- Edited by TxYellowRose on Wednesday 10th of November 2010 07:20:05 PM
-- Edited by TxYellowRose on Wednesday 10th of November 2010 07:31:42 PM
That's a tough call. The winters in the mid-west are unpredicable to say the least. But if it were me, and this is only my opinion, I'd risk the weather just to have the peace of mind. I'd also ask for a reimburstment of travel expenses since this is "Their product" and it is not performing up to their advertisement! It would be plain "Good customer service!"
Just my 2 cents wth.
No matter what you decide, I hope this will be an end to your troubles and continue to pray for the best.
Jo
Jim
-- Edited by Jim01 on Wednesday 10th of November 2010 09:15:57 PM
I am with those who say "go to the factory". They know the product, the boss is there, no parts to wait on. I would not waste a moment to head for Indiana!
If at all possible, I'd say take the factory offer. While I won't say that every thing that might be needed would be at the factory, it would be a lot quicker getting things than at a dealer.
I don't know anything about Keystone's production schedule, so I don't know if there is a period of time when they begin to cut back on components for production. But, there are a lot of component vendors in Indiana, so a time of waiting for a part should be diminished.
It would also be good for the factory to actually see the problems you have had. That way, they have an opportunity to perhaps correct some procedures or processes in their construction. Since you do have the wet carpet issue, I would think that they would really want to check out the systems that might have contributed to that.
Good luck.
Terry
For us it's not a debate between go to the local Nu Wa dealer or the factory but how soon can we get into the factory to do it.
What's not said in your post was what comes after "if it's deemed repairable..." if you go to a dealer and it's not repairable what's the next steps? Likely consult with Keystone, if your in Goshen you can consult with Goshen and assuming they don't come up with a suitable answer consult with a lawyer.
The dealer in Myrtle Beach is I'm sure doing thier best for you, but ultimately they didn't sell you the unit they have no real skin in the game other then doing what's right. Keystone though does they don't need yet another voice pounding the drum beat that their service stinks.
They also have something to gain in that if they turn you around they have an advocate for them the dealer in Myrtle Beach not as much.
You go them to geek and make this offer don't let them off the hook because you fear the weather.
Mallo
Take your RV to the factory they should be able to make the decision to repair your unit properly or replace without having to deal with a second party in between. ( Camping world ) As others have said they should have materials and parts to make a proper repair if that is the decision. Weather! You lived in Minnesota, winter while an inconvenience at times, is not one continuous snow storm. Use those windows of opportunity to travel. In 15 years of towing TT from central Minnesota to AZ for winter vacations we were only forced off the road 2 times by bad weather conditions. best of luck with what ever you decide.
Tom and Cheryl
At the South Carolina RV-Dreams rally were some friends with a brand new Mobile Suites with some major slide issues along with some other relatively minor issues. They had great service at the Myrtle Beach Camping World and the factory took care of the costs.
Having said that, our dealer is in Shipshewana, Indiana, just about 20 miles east of Goshen. We know that area very well. We have taken our rig, a KZ Escalade, to the factory for “everything” that has ever been done to the rig except for a minor repair to the oven door.
We, and that’s us, wouldn’t think of going anywhere other than to the factory. The factory has this wonderful supply of “parts” and knowledge that no dealer can possibly have on hand; especially the “knowledge” part. The guys at the factory, especially the ones “on the line” know about “special little things about those rigs.” That is, every rig is a bit different and the boys and girls who built them know about the “quirks.” All RV’s have them – they are all just a little different from the last one built.
We had a slide issue once that was promptly fixed by the guys as the factory. To make a long story short, they knew about “one little pin” that was a problem with some slides. They told us it took them hours to find this problem the first time. Now, they fix it in 15 minutes if it shows up. (The problem part was from a supplier to them.)
I think you get my point. If you have some minor issue, then maybe 600 miles is a long way. But last year, at this time, we hitched up and drove the 600 miles to allow “Dave” and “Daron” at the factory take care of our issues. Glad we did. All good now and it didn’t cost us hardly anything except the cost of the trip – which was kind of fun in itself.
By the way KZ has been great to work with and handled warranty and non-warrantee service to our complete satisfaction – and at very modest costs. Also, while you’re there they may find other “little things” they can take care of that otherwise might not be looked at – because they know to look and check.
Yes, the weather is a factor this time of year. We know that trip well from where you live as we’re in NC. But in our opinion, you’re still OK. It’s almost all Interstate / 4-lane if you want it to be and only 2 days. Just don’t wait till the middle of December IMO.
BTW, if you have never made the trip to Goshen from SC, we have, many times over the last 4 years and would be happy to share our “golden” route. Just email me if you’re interested.
Safe travels
Bill
Good Luck!!!