Accident was May 15 in Texas. Dealer in Tx sealed it so it is livable. Took to dealer in NJ (where we bought it) on May 24 for them to order parts, etc. They FINALLY ordered parts on July 2. We have been perstering, nagging and together unhappy with them for their unnecessary delays. We had check from insurance company just two and a half weeks after the accident.
FINALLY all parts arrived on Friday. We took it to dealer yesterday. They say it will take AT LEAST a week and a half.
We have commitment in NC starting Sept 11. Will we make it? Sure hope so.
In meantime, moved into a motel. So - our first summer as fulltimers has been spent sitting in daughters driveway waiting. But, quite possibly we are seeing the end of this ordeal.
Ckerr said
10:14 AM Aug 15, 2010
Keeping my fingers crossed for you Phyllis. For future reference, we've had the best service from Bob Jone's RV Shop in South Houston. They are not a dealer, but rather an independent repair shop. They took care of warranty work when the dealer we purchased our toyhauler from wouldn't. So we tend to look for independent repair facilities now. They only stay in business by providing good service!
Terry and Jo said
12:03 PM Aug 15, 2010
Based on your experience with this damage, I would recommend that everyone take care with the dealer from whom they choose to purchase. Even though the salesman is friendly and helpful, it wouldn't hurt to research through the Better Business Bureau and other sources to really check them out.
We purchased a Mobile Suites, which are NOT inexpensive models, from a dealer that we knew. We knew them because we had purchased two other campers from the same folks. So, should it be that someone doesn't KNOW the dealership, ask around for folks and check online for reviews or any comments about the dealership as a whole.
Prayers are with you that everything works out for you in the future. You've had enough "rocky" experiences already, so you deserve better in the future.
Terry
Paul and Jo said
02:32 PM Aug 15, 2010
Happy to hear that things are finally moving forward! Wishing you safe travels to your commitment in NC.
Jo and Paul
mktobob said
07:41 AM Aug 16, 2010
Glad to hear that things are moving in the right direction for you...Best wishes for a speedy "like new" repair.
FINALLY all parts arrived on Friday. We took it to dealer yesterday. They say it will take AT LEAST a week and a half.
We have commitment in NC starting Sept 11. Will we make it? Sure hope so.
In meantime, moved into a motel. So - our first summer as fulltimers has been spent sitting in daughters driveway waiting. But, quite possibly we are seeing the end of this ordeal.
Based on your experience with this damage, I would recommend that everyone take care with the dealer from whom they choose to purchase. Even though the salesman is friendly and helpful, it wouldn't hurt to research through the Better Business Bureau and other sources to really check them out.
We purchased a Mobile Suites, which are NOT inexpensive models, from a dealer that we knew. We knew them because we had purchased two other campers from the same folks. So, should it be that someone doesn't KNOW the dealership, ask around for folks and check online for reviews or any comments about the dealership as a whole.
Prayers are with you that everything works out for you in the future. You've had enough "rocky" experiences already, so you deserve better in the future.
Terry
Wishing you safe travels to your commitment in NC.
Jo and Paul