2017 RV-Dreams Fall Educational Rally - September 25 - October 1, 2017 in Sevierville, Tennessee.
SOLD OUT!! Click Here For Details & Waiting List Registration

2018 RV-Dreams Spring Educational Rally - April 23 -29, 2018 in Pahrump, Nevada
Registration Is Now Open!! Click Here To Get More Information & To Register

Members Login
Username 
 
Password 
    Remember Me  
Post Info TOPIC: DirecTV RV department


RV-Dreams Family Member

Status: Offline
Posts: 644
Date:
DirecTV RV department


I just got off a chat with AT&T/DirecTV and expressed my frustration with the "getting local channels" process.  I told them I lived in an RV and moved frequently and that SOMEONE at DirecTV should at least attempt to understand our situation.  Well what do you know ... the chat person said "get in touch with our RV Department at 800-288-8094".  Full disclosure ... I haven't called this number yet so I can't offer testimony that it will/will not work, but if ANYBODY answers the phone, it's got to be better than the 800-531-5000 goat rope.  Just sharing to help others ... hopefully.  My requests for DNS have fallen on deaf ears so far (filled out two forms and sent in on two separate occasions) ... so far, radio silence on that.



__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 90
Date:

Ron,

Good to know.  We have the DTV dish installed on our 5er, but won't activate service until October 1st when we go full-time.  We've had DTV for many years in our home, and am looking forward to having it on the road.  I appreciate having the phone number to the RV group.  Thanks!

Barb



__________________

Barb and Frank

2016 Landmark Key West

2016 Ram 3500/Cummins Diesel/4WD



RV-Dreams Family Member

Status: Online
Posts: 428
Date:

I have DISH and it's the same hassle....no one understands rving. DISH has a seperate (actually a vendor/dealer not really DISH) phone number for rvers but no one understands that you move around. I need to call every time we move and explain rving again and again.

__________________


RV-Dreams Family Member

Status: Offline
Posts: 279
Date:

igotjam wrote:

I have DISH and it's the same hassle....no one understands rving. DISH has a seperate (actually a vendor/dealer not really DISH) phone number for rvers but no one understands that you move around. I need to call every time we move and explain rving again and again.


After almost two years of hassle with our "Dish For My RV" account, a customer service person finally heard my frustration and set my account up so my calls go straight through to advanced tech support every time I call to change our service address. Call times have gone from up to 37 minutes to three or four - and our account hasn't been messed up once since the change (happened almost 50% of the time before the change). Now, if they'll just "hear" my myriad requests for the ability to make the changes myself by logging into my account...

Rob



__________________

2012 F350 DRW Lariat 6.7

PullRite OEM 18K, Demco Glide Ride pinbox

2016 Grand Design Reflection 337RLS

MOR/ryde IS, disc brakes, LR G tires

Full-time as of 8/2015

 

 



RV-Dreams Family Member

Status: Offline
Posts: 30
Date:

Mebbe yu could get better reception in their parking lot? Look for the VP-Operations parking space. A few dozen RVs might improve "their" reception to your concerns.


__________________
Bill


RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Rob and I discussed this before. It seems that the two satellite providers are both tone deaf to "us". Hope the "RV Department" actually exists (not just a different call center in India) ... and that they really can quickly change the service address for RV customers. I'll let you know how/if this works.

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Barb and Frank wrote:

Ron,

Good to know.  We have the DTV dish installed on our 5er, but won't activate service until October 1st when we go full-time.  We've had DTV for many years in our home, and am looking forward to having it on the road.  I appreciate having the phone number to the RV group.  Thanks!

Barb


 It definitely works on the road ... the hassle is when you move and get outside the spot beam you were in, to get changed to the place where you are ... it's a 20 minute call to handle a 5 min operation.  This "conversation" involves them repeatedly thanking you for your business while providing wretched customer service ... the irony is agonizing.



__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 47
Date:

To change our service location with Dish to get the area locals, I've found the onlne chat service to be quite reliable. I use a pre-written script that I cut & paste into the chat window giving them the new location and asking for a service address ONLY change, not my billing address. About 99% of the time they get it right the first try with just an occasional recontact to get the program guide updated if they forgot to set the correct flag. Once in a great while they also change my billing address, but that's easily corrected on my online account. I haven't called them in several years...

__________________

Dutch

34' 2001 GBM Landau Class A

2011 Toyota RAV4 4-down toad



RV-Dreams Family Member

Status: Offline
Posts: 101
Date:

Same here. They set it up and it goes to a RV rep. when I call in. We have since cut local service and save $5 a month.



__________________

Rush and Lola Songer

2015 F-350 DRW (Alias Fat Baby)

2017 Vanleigh Vilano 325 RL  (Alias Sunshine)

Solar Equipped 

Full Timers July 2016 



RV-Dreams Family Member

Status: Offline
Posts: 174
Date:

We did not have an issue with our Distant Network Service (DNS), but if I remember correctly it did take several months.

Similar to Dutch, I have also had better success updating our service address with DirecTV using their “Chat” function on the DirecTV website (compared to calling). It has turned a very frustrating 5-10 minute phone conversation into a few minute online chat.

My current version of the pre-written script is below (it will surely be updated overtime) – but this covers the basics and proactively answers some questions the DirecTV representatives had previously asked.

DirecTV CHAT script:

Hello, this is Lynn. I would like to change the SERVICE address on my account. My account number is ______. The new SERVICE address is: ________. That address is located in ____ County, __. Please note that our DirecTV is in a RV (recreational vehicle), so we periodically update our SERVICE address to allow us to view local channels where our RV is currently located.

We are not moving, I just need the SERVICE address field on my account updated. Please DO NOT CHANGE THE BILLING ADDRESS, the correct billing address is in __(only sharing the city, state … to help ensure they don’t accidentally enter that address)_____.



-- Edited by Lynn and Ed on Wednesday 21st of June 2017 10:55:36 PM

__________________

2014 New Horizons Majestic 40'
2014 Ram 5500 HD with Utility Bodywerks hauler body

Enjoying this chapter in our lives!!!



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Thanks Lynn ... great advice and thanks for the "cheat sheet" on your script. Dutch's experience is with Dish ... so not a direct translation, but the Chat function is something I'll try ... can't be any worse than the phone calls have been.

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Acheron2010 wrote:

Mebbe yu could get better reception in their parking lot? Look for the VP-Operations parking space. A few dozen RVs might improve "their" reception to your concerns.


 That would probably get somebodies attention.  Too Funny.



__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 655
Date:

Lynn and Ed said

>>DirecTV CHAT script

Do you change your service address every time you move? We've been using the AM-21 instead to pick up the locals via the batwing and channel them through the DTV receiver…but a lot of the time there aren't any locals. If changing your 'service address' every week works then it might be worth trying that on our end.

 



__________________


RV-Dreams Family Member

Status: Offline
Posts: 279
Date:

Neil and Connie wrote:

Lynn and Ed said

>>DirecTV CHAT script

Do you change your service address every time you move? We've been using the AM-21 instead to pick up the locals via the batwing and channel them through the DTV receiver…but a lot of the time there aren't any locals. If changing your 'service address' every week works then it might be worth trying that on our end.

 


We do if it's more than just a one-night stay (and we do it then if it's a night one of our favorite programs is on one of the broadcast networks and we can't get an OTA signal). As I said in my previous post, though, it's a LOT easier and faster now that they have me routed directly to advanced tech support.

Rob



-- Edited by Second Chance on Thursday 22nd of June 2017 03:22:02 PM

__________________

2012 F350 DRW Lariat 6.7

PullRite OEM 18K, Demco Glide Ride pinbox

2016 Grand Design Reflection 337RLS

MOR/ryde IS, disc brakes, LR G tires

Full-time as of 8/2015

 

 



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Like Rob, we change our service address each time we move. The only thing that causes me grief is the process to do this.

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 655
Date:

>> LOT easier and faster now that they have me routed directly to advanced tech support.

 

Is there a magic word to get them to set that up…I guess I could just ask every time I call but the first line folks are unlikely to believe me and pass me along.

 



__________________


RV-Dreams Family Member

Status: Offline
Posts: 279
Date:

Neil and Connie wrote:

>> LOT easier and faster now that they have me routed directly to advanced tech support.

 

Is there a magic word to get them to set that up…I guess I could just ask every time I call but the first line folks are unlikely to believe me and pass me along.

 


I'm with Dish, so it may work differently with your provider. I filled out about five scathing satisfaction surveys after lengthy, frustrating calls and, on the last call with a "first line" representative (most of whom are not native English speakers), a customer service rep happened to listen in on the call. A few days later I got an email from her stating that my account had been set up to route me directly to advanced tech support whenever I call.

My wife had made a suggestion that I was just getting ready to try when this all transpired. If you call Dish and then call back on the same day, answer "Yes" to "Are you calling about the same issue?" and you will be routed to advanced tech support. My wife suggested that the second that I realized that I was speaking with someone in an overseas call center to just terminate the call and call back. Answering "Yes" would route me to advanced tech support. I never tried it out, though.

Rob



__________________

2012 F350 DRW Lariat 6.7

PullRite OEM 18K, Demco Glide Ride pinbox

2016 Grand Design Reflection 337RLS

MOR/ryde IS, disc brakes, LR G tires

Full-time as of 8/2015

 

 



RV-Dreams Family Member

Status: Offline
Posts: 917
Date:

Since we travel all summer during baseball season, if we changed our service address we would lose Ranger baseball games. Plus, we have both east & west coast feeds for networks.

__________________

Barb & Dave O'Keeffe
2002 Alpine 36 MDDS (Figment II), 2004 Subaru Forester toad (Mischief)
Blog:  http://www.barbanddave.net/Site/Welcome.html
SPK# 90761 FMCA #F337834



RV-Dreams Family Member

Status: Offline
Posts: 174
Date:

Neil and Connie wrote:

Lynn and Ed said

>>DirecTV CHAT script

Do you change your service address every time you move? We've been using the AM-21 instead to pick up the locals via the batwing and channel them through the DTV receiver…but a lot of the time there aren't any locals. If changing your 'service address' every week works then it might be worth trying that on our end.

 


When we used to call to change our service address, we would typically only make that update for month or long stays (which are infrequent for us) due to the frustration. Since we started using "chat" to update the service address, we will use it for 2-week or longer stays. If it continues to be fairly simple, we might start use it for week-long or longer stays--but would likely not choose to update the service address every time we move (e.g., overnight stops, couple night stops).



__________________

2014 New Horizons Majestic 40'
2014 Ram 5500 HD with Utility Bodywerks hauler body

Enjoying this chapter in our lives!!!



RV-Dreams Family Member

Status: Offline
Posts: 1836
Date:

RonC wrote:

I just got off a chat with AT&T/DirecTV and expressed my frustration with the "getting local channels" process.  I told them I lived in an RV and moved frequently and that SOMEONE at DirecTV should at least attempt to understand our situation.  Well what do you know ... the chat person said "get in touch with our RV Department at 800-288-8094".  Full disclosure ... I haven't called this number yet so I can't offer testimony that it will/will not work, but if ANYBODY answers the phone, it's got to be better than the 800-531-5000 goat rope.  Just sharing to help others ... hopefully.  My requests for DNS have fallen on deaf ears so far (filled out two forms and sent in on two separate occasions) ... so far, radio silence on that.


 Ron:  Two points FWIW - 866 514 3528 is the number we used to set up our DNS account.  They knew all about RV's.  Also, there will be no communication with you when the DNS is activated.  The receiver just get's "hit" with the authorization and it starts working.  You might have to go to the DirecTV Website and reauthorize you receiver.  We didn't have to but sometimes . . .  And also just for info, and I realize you sent in the paperwork twice - but it an take a week or more after you mail the paperwork in for it to get processed.  Just providing info.

Final point just in case - make sure your receiver is set up in the Guide to receive those channels.  If you have set up a Favorites List and the DNS channels aren't in it then - well you can't tune them.  Try going to "Channels I Get" in the Guide menu setup and see if that might be the trouble. 



__________________

Bill & Linda
2014 New Horizons Majestic F37RLTSS 96

2016 RAM 5500HD \ 4-Wheel Drive \ Link Air Ride
Classy Chassis RV Hauler Bed Conversion \ Aux Fuel Tank 



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Second Chance wrote:
Neil and Connie wrote:

>> LOT easier and faster now that they have me routed directly to advanced tech support.

 

Is there a magic word to get them to set that up…I guess I could just ask every time I call but the first line folks are unlikely to believe me and pass me along.

 


I'm with Dish, so it may work differently with your provider. I filled out about five scathing satisfaction surveys after lengthy, frustrating calls and, on the last call with a "first line" representative (most of whom are not native English speakers), a customer service rep happened to listen in on the call. A few days later I got an email from her stating that my account had been set up to route me directly to advanced tech support whenever I call.

My wife had made a suggestion that I was just getting ready to try when this all transpired. If you call Dish and then call back on the same day, answer "Yes" to "Are you calling about the same issue?" and you will be routed to advanced tech support. My wife suggested that the second that I realized that I was speaking with someone in an overseas call center to just terminate the call and call back. Answering "Yes" would route me to advanced tech support. I never tried it out, though.

Rob


Actually,  on my last go around with DirecTV I did just as Laura suggested ... and in fact I was routed to technical services.  It wan't my "plan" ... I just got tired of the run around and hung up and called back to see if I could get someone smarter.  Leave it to the the ladies ... I was so busy being angry, I never thought of doing this, but it is now in my arsenal.



-- Edited by RonC on Thursday 29th of June 2017 12:34:05 PM

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

For those with DNS ... what channels are those feeds on? Using Bill's advice, I went to "channels I get" but not sure if any of them are a national feed. Doesn't look like it, but hey, I'm clearly not the expert on DirecTV.

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Neil and Connie wrote:

>> LOT easier and faster now that they have me routed directly to advanced tech support.

 

Is there a magic word to get them to set that up…I guess I could just ask every time I call but the first line folks are unlikely to believe me and pass me along.

 


 Not a magic word ... but you do need to be paying for local service (which is about $15 a month ... I think).  As I recall, you pay for DNS which is a similar fee.  I do not know if DNS and local service are available together or if they are mutually exclusive.  To get the "best answer", I would suggest you call in to start changing your local SERVICE address (not your billing address) to where ever you are.  At some point in that call ... maybe during one of the long holds ... hang up.  Call back and when the prompt asks if you're calling about the same subject as your previous call, answer YES.  This should get you escalated to a supervisor or technical services, which is the most likely way to get a good answer.



__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Spoiler Alert ... I just called the magic RV department number the chat guy gave me (800-288-8094) ... it's not DirecTV at all, it's for the Winegard company ... they can't help with any of the DirecTV stuff. This is another bogus lead ... sorry guys.



__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 279
Date:

RonC wrote:

Spoiler Alert ... I just called the magic RV department number the chat guy gave me (800-288-8094) ... it's not DirecTV at all, it's for the Winegard company ... they can't help with any of the DirecTV stuff. This is another bogus lead ... sorry guys.


Same with Dish - the "RV Department" is Winegard and they can only help with antenna related issues.

Rob



__________________

2012 F350 DRW Lariat 6.7

PullRite OEM 18K, Demco Glide Ride pinbox

2016 Grand Design Reflection 337RLS

MOR/ryde IS, disc brakes, LR G tires

Full-time as of 8/2015

 

 



RV-Dreams Family Member

Status: Offline
Posts: 917
Date:

RonC wrote:

For those with DNS ... what channels are those feeds on? Using Bill's advice, I went to "channels I get" but not sure if any of them are a national feed. Doesn't look like it, but hey, I'm clearly not the expert on DirecTV.


 For DirectTV 390-399



__________________

Barb & Dave O'Keeffe
2002 Alpine 36 MDDS (Figment II), 2004 Subaru Forester toad (Mischief)
Blog:  http://www.barbanddave.net/Site/Welcome.html
SPK# 90761 FMCA #F337834



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Barb ... THANK YOU. I just went to those stations on the guide and Viola! We have them ... no telling how long we've had them. I guess you are supposed to figure out what the DNS channels are for yourself. I have been putting up with a lot of crap unnecessarily. I guess I just needed to ask the right person (you) the right question.

I feel like I got a present today. Now ... off to dump the Black Tank ... that will bring reality back to my life.

You gotta love this stuff.

Thanks again!

Ron

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Neil ... I now have learned that you can have BOTH DNS and local channels. I currently have both, but only just learned that I have DNS. So they aren't mutually exclusive and I'm not being charged extra ... I don't think ... I'll check next month's bill to see if a new charge for DNS shows up. I'm an East Coast person (TX) which is fine with me. Shows and news come early, so the Genie records them all for us to watch at a time of our choosing. Life got better today ... a little.



__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Barbaraok wrote:

Since we travel all summer during baseball season, if we changed our service address we would lose Ranger baseball games. Plus, we have both east & west coast feeds for networks.


 Not sure how you get the Ranger games, but the only thing your service address drives is which LOCAL network feeds you get.  They control this using spot beams, so you likely get the local channels from Mesa.  A person with a Service address of San Antonio gets the SA affiliates And so on.  If you get the Rangers thru MLB network (or some other premium service) your service address has no affect on that.



-- Edited by RonC on Friday 23rd of June 2017 03:42:49 PM



-- Edited by RonC on Saturday 24th of June 2017 10:06:04 AM

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 917
Date:

It is part of a sport packaged based upon your address. Since we have a Livingston, Tx address we get Fox Sports SW with lots of Texas sports. If we changed, then we would get whatever the baseball team was in connection to that city. Just because we spend the winter in AZ doesn't mean that is our 'address'.

__________________

Barb & Dave O'Keeffe
2002 Alpine 36 MDDS (Figment II), 2004 Subaru Forester toad (Mischief)
Blog:  http://www.barbanddave.net/Site/Welcome.html
SPK# 90761 FMCA #F337834



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Ah ... my bad. I get all that thru my premium service, so not zip code related for me. The only thing that changes for me is ABC, CBS, NBC and FOX. Now that I get DNS I get the NY versions of these PLUS the local versions.

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 1836
Date:

OK, in addition to Barb's comments down into the weeds we go:

East Coast Feeds:

PBS 389 Standard definition only

CBS 390

NBC 392

CW 394 - this is standard def only

ABC 396

Fox 398

All those channel numbers are the same number for both the HD and the SD feeds (except PBS and CW which are SD only.)  If you have your guide preferences set for HD and SD to both show feeds then you will see two 390's for CBS.  The HD one is marked "HD."  Duh.  As in CBSeHD - standing for: CBS east coast HD.

Why would I want the SD versions.  Sometimes, during a really, and it has to be really bad, rain storm in between the satellite and you, or a tree for that matter, once might be able to get the SD feed and not the HD due to the frequencies used by the SD and HD satellites. (They are vastly different.)  Normally I set my preferences in the Preferences Section -- Menu--> Settings --> Display --> Presences to "Hide" the SD channels so no confusion occurs when I look for a program to record and don't want to accidentally record an SD version.  But if you have hid any channels you won't see them.  Make sure in your Guide that you have all the channels available that you have purchased.  Easy was is to select "Channels I Get" if you are not sure how to do all this and that's fine as well.

Don't know if this helps but it might.

Bill 

 



__________________

Bill & Linda
2014 New Horizons Majestic F37RLTSS 96

2016 RAM 5500HD \ 4-Wheel Drive \ Link Air Ride
Classy Chassis RV Hauler Bed Conversion \ Aux Fuel Tank 



RV-Dreams Family Member

Status: Offline
Posts: 655
Date:

RonC wrote:

For those with DNS ... what channels are those feeds on? Using Bill's advice, I went to "channels I get" but not sure if any of them are a national feed. Doesn't look like it, but hey, I'm clearly not the expert on DirecTV.


 Ours are all between 389 and 398 I think…they'll say 392 NBCeHD, 392 NTCe, 393 NTCwHD, etc.



__________________


RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Yeah ... I finally figured out that we have DNS. No telling how long we've had them, probably for several months. I just didn't know the channel numbers and never thought to ask. I assumed that DirecTV would communicate with us to let us know they had "turned on" DNS for us and where the channels were located. Nope ... radio silence ... so I reapplied several times, thinking I was just getting the usual DirecTV okie doke. Really a strange way to do business ... IMHO.

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 269
Date:

I just used the phone number that Bill Nappier gave (1-866-514-3528) and boy was it a lot easier to change our service address, it took all of about 3 minutes. Thanks Bill, just one more helpful hint from you.
Our past experiences had been so poor we had stopped doing it and just switched back in forth to campground cable for local info which was a pain.
Now we can go back to the proper way with DTV only

__________________

Bob C

The fulltime Dream begins, class of 2016

2016 Dodge Ram 5500 HD Classy Chassis hauler bed/air ride

2016 New Horizon Majestic M43RL3S

home base Sandwich,Ma.

 



RV-Dreams Family Member

Status: Offline
Posts: 1836
Date:

Bobc wrote:

I just used the phone number that Bill Nappier gave (1-866-514-3528) and boy was it a lot easier to change our service address, it took all of about 3 minutes. Thanks Bill, just one more helpful hint from you.
Our past experiences had been so poor we had stopped doing it and just switched back in forth to campground cable for local info which was a pain.
Now we can go back to the proper way with DTV only


 Your welcome naturally.  Wish we could meet up this fall in SD.  :)   Looks like you guys are still having fun.

For those reading along:  866-514-3528 is - hope it will continue to be - the mobile service number and these CSR are (were) trained for, among other things, RV's and people who move around - including Marine service.  It also handles DNS accounts AFTER the required FCC (read Federal Government) paper work is sent in.  Don't blame DirecTV for this requirement.

RVers are like a gnat on a camel as to the number of people vs. the vast multitude of people who use DirceTV.  So naturally the 1-800-DirecTV number doesn't get hardly any, by comparison, RV calls.  Hence, they don't have a clue; at least many first level CSR's don't.

Bill

Corrected typo - sorry.



-- Edited by Bill and Linda on Friday 30th of June 2017 12:18:53 PM

__________________

Bill & Linda
2014 New Horizons Majestic F37RLTSS 96

2016 RAM 5500HD \ 4-Wheel Drive \ Link Air Ride
Classy Chassis RV Hauler Bed Conversion \ Aux Fuel Tank 



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

OK guys ... is it 866-514-3528 or 3529?

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 269
Date:

28 should be the right number, double check Bill's earlier post.
It was the best experiences yet that I had with DTV

__________________

Bob C

The fulltime Dream begins, class of 2016

2016 Dodge Ram 5500 HD Classy Chassis hauler bed/air ride

2016 New Horizon Majestic M43RL3S

home base Sandwich,Ma.

 



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Glad you found something that works. I'll give it a try when we move next.

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Well we moved today ...the chat thing doesn't work because the "improved" AT&T website won't allow cut and paste so the "script" approach was a no go. On the plus side, the phone number worked much better. Still not ideal, but not a total goat rope.

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 30
Date:

RonC wrote:

Well we moved today ...the chat thing doesn't work because the "improved" AT&T website won't allow cut and paste so the "script" approach was a no go. On the plus side, the phone number worked much better. Still not ideal, but not a total goat rope.


 Try using CTL-C to copy, and CTL-V to paste.  Sometimes it works when the mouse commands do not.



__________________
Bill


RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Thanks ... I'll try that.

 

UPDATE:  I'm on a MacBook Pro Laptop using the Apple products (Pages, Numbers, etc.)  Control C and Control V doesn't work on a Mac ... I used Command C and Command V (the Mac version of "copy to clipboard" and "paste from clipboard" and it did work ... so once I modified things to work on a Mac, all was good.  Thanks for the tip.

We're on the move now, so in a couple of days I'll have another chance to try the chat function with the cut and past "script" approach to changing Service Address.

-- Edited by RonC on Monday 17th of July 2017 08:44:29 AM



-- Edited by RonC on Monday 17th of July 2017 08:49:27 AM



-- Edited by RonC on Monday 17th of July 2017 08:52:00 AM

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Update: Changed service address by phone at 4 PM. It's now 9:30 and still no local channels. The chat worked, but the chat guy said it wasn't his department and I would need to call Winegard ... DIRECTV really needs to figure out how to EASILY change service address for RVers.

Thank goodness for DNS ... at least I get programs, but news and weather from NY is of no use.



-- Edited by RonC on Tuesday 18th of July 2017 08:32:53 PM

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 269
Date:

Did ours yesterday using the above super secret phone numbered and was once again up and running within 3 minutes.
Note :stay on the phone with the tech until everything is working right.

__________________

Bob C

The fulltime Dream begins, class of 2016

2016 Dodge Ram 5500 HD Classy Chassis hauler bed/air ride

2016 New Horizon Majestic M43RL3S

home base Sandwich,Ma.

 



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

Bob,

Glad it's working for you. I've had one good and (now) one bad experience using 866-514-3528.



-- Edited by RonC on Wednesday 19th of July 2017 10:18:14 AM

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Community Member

Status: Offline
Posts: 11
Date:

I spent several hours on the phone with directv this past winter when we were in SW Fla. trying to get the networks on our dtv dish. I had contacted the chat before we left and after a lengthy discussion including what type dish I had, I was told we'd be good to go, just call when we reached our destination, which I did. Between transfers to others, being put back in the "your call is important" waiting line, I finally asked to speak with customer retention, and even she could not get a straight answer. finally someone said contact DNS, and back into the waiting line I went. it took 3 more tries and another connection to customer retention to finally get to someone who understood, and he told me that it would take several months to process the request and it would cost $10 per network extra per month. I just couldn't believe it and hung up vowing to cancel service as soon as the contract was up.

Are you folks saying you can get networks away from home for no extra cost?

__________________

Retired and Loving it!

Montana 3721RL

2017 F-350 dually 6.7L

 

http://retiredrver.com/

 



RV-Dreams Family Member

Status: Offline
Posts: 644
Date:

"Are you folks saying you can get networks away from home for no extra cost?"

Not really ... DNS is the equivalent of "local channels" wherever you are, so the cost is equivalent.

__________________

Ron and Janice

 

2016 Ford F350, King Ranch, DRW, 3.73's, 4x4, CC, 6.7 Powerstroke, remote control air lift system

2017 K-Z Durango Gold 381REF (41 ft, 5 slides) 25,940 lbs CGVW

Full Timers class of 2016



RV-Dreams Family Member

Status: Offline
Posts: 269
Date:

DNS will for a fee $ 5:00 per month a east coast (NY) or west coast feed(???)
We call in and give the change of service address ( not billing address) to the tech while on the phone (important) they make the change and I confirm right then that I have to local channels for the area I am in.
These local channels can be found in the lower numbers on your guide normally 2-100
Last 3 times we used the super secret phone number we were up and running within 5 minutes even with wait time.
We do call mid morning or mid afternoon

__________________

Bob C

The fulltime Dream begins, class of 2016

2016 Dodge Ram 5500 HD Classy Chassis hauler bed/air ride

2016 New Horizon Majestic M43RL3S

home base Sandwich,Ma.

 

Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us