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RV-Dreams.com Home -> RV-Dreams Community Forum -> RV Accessories -> buying a surge protector - awesome customer experience
Post Info TOPIC: buying a surge protector - awesome customer experience
The Schweitzers on the road


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buying a surge protector - awesome customer experience
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just want to share an awesome customer experience when buying a smart surge protector. If anyone needs to buy one, I can highly recommend RV Safety Accessories Inc.

We were looking for a smart surge protector from Progressive Industries. After choosing the right one for our needs the "where to buy" button on the website transferred us to

RV Safety Accessories Inc

www.rvsafety.net

 

where we ordered and payed. The package was sent out immediately and we had a tracking number emailed to check the status. On delivery day ( 2 days after ordering) the delivery failed because of a slight error on the address. We informed RV Safety by phone message and it was no longer than five minutes that we received an email telling us there was a new package on its way at no extra cost and we were refunded the shipping cost from the first package.

However, there was another glitch causing the delivery of the second package to fail also (USPS mistake). Believe it or not, within one day (after investigating with USPS) RV Safety sent out a third package, this time as registered mail (signature on delivery), again at no extra cost to us.

Three days later we had the surge protector in our hands and we hope the first two packages have found their way back to RV Safety.

I am still very impressed how RV Safety handled our order and the delivery problems. I can highly recommend this company for ordering online. Whenever I have to order any RV stuff in the future I will check their website first if they have it listed. I think their prices are pretty competitive too.

 

This was my personal customer experience. I have no interest in that company whatsoever.

 

Bernd



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2009 Alpenlite 31CK Limited

2016 Northern Lite 10.2 CD SE

both hauled by 2015 GMC Sierra 3500HD Dually (one at a time ...)
el Rojo and Pam


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Thanks for sharing that Bernd. Those are the companies we all want to deal with.

Red

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Full timing since 2/27/14.

Silverado HD 3500 4X4 Dually.

Momentum 380 by Grand Design.
Bill and Linda


RV-Dreams Family Member

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While someone always finds a better price, that is an outstanding price for the HW-50C that includes the readout which is really useful in managing power loads.

http://rvsafety.net/products.php?cat=2

Recall as well Progressive Industries has a lifetime warranty on this product.

At this price others should really check this out.  It is the best insurance you can get to protect all that expensive electric stuff in the RV.

Nice find.



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Bill & Linda
TheNewhalls


RV-Dreams Family Member

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In keeping with awesome customer service!

We bought a Surge Guard 34750 from Winnebago at their GNR last July. It failed in September during a torrential rain storm. I called TRC about the failure and they said send it back and they would look at it. In less than a week I received a new one. I was shocked when I saw the package waiting for me when I got home. 



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Gene & Eileen

 
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