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Post Info TOPIC: NEXUS R.V. SILDOUT PROBLEMS


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NEXUS R.V. SILDOUT PROBLEMS
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I purchased  a NEW NEXUS VIPER (most expensive) 30 ft. 3 sild motor home on 4-15-2012. On the trip back to Teaxs from the factory on the 2nd night one of our living room sildouts would not go out!   When we got home to load the unit all worked fine. BUT NOW 8 MONTHS LATER AND ALL 8 TRIPS we have been on have had all 3 sildes not work at different times....BUT ONE slide wouln't go out on EVERY trip.  The coach has been in 2 different R,V, shops to fix this problem. As of DEC,21,2012 it remains in an RV shop for sidleout repairs. Out of my 9 mon'sof ownership, the coach has been in the shop for 3 mon's are 1/3 of the time.. Nexus is now going to send down to TEXAS some repairmen with new equipment for all 3 slidouts in hope of fixing this promlem??   

KEEP YOU POSTED

JIMMY MC KINZIE



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jimmy mckinzie


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Welcome to RV Dreams, keep us posted, Problems are unfortunately part of the Fun and Experience.....How a company responds is the real factor in determining the overall quality.

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Welcome, Jimmy.

Another RV Dreams participant had a Nexus and had a few problems.  If I remember right, he was very complimentary with regards to the Nexus company.  Their biggest issue was the leveling system, but that is one of those things that the factory themselves don't build.  That Nexus is sending someone down to Texas with parts to get the problem fixed does speak volumes for that company.

Good luck and here's hoping that all your future trips are as trouble free as possible.

Terry



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Terry and Jo

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It almost sound like one of those almost impossible to find loose elect connections


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2012 Winnebago "Journey To Insanity" 40U

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The new equipment is being made at the factory that makes the sideouts. They said it should be ready by middle of Jan. Lets hope this is the FIX..... It realy is a sad thing to purchase an RV and have to worry if a slide will go out or in on EVETY TRIP. We have had to cancell 4 trips so for because of this problem.

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jimmy mckinzie


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WELL NOW IT'S JAN. 9,2013 AND MY NEXUS IS STILL IN THE SHOP FOR 36 DAYS!!!!!!!!!!!!!! STILL WATING ON THE FACTORY TO SEND DOWN SERVICEMEN AS PROMISED IN EARLY DEC.    THEY SAY NOW THEY WILL BE HERE ON THE WEEK OF THE 14TH JAN.     VERY DISAPPOINTED...  STILL WAITING TO ENJOY THIS 6 FIGURE RV.  AFTER 9 MONTHS OF SILDOUT FAILURES...MANY CANCELLED TRIPS AND MISSED BUSSINESS TRIPS.     SAD...........................



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jimmy mckinzie


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If you live in a state where you can do it you are approaching "lemon law" territory there. I do hope you are keeping good written records, including detailed telephone logs.



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YES...KEEPING ALL REPAIR RECORDS... HAVE ALREADY CONTACTED A 'LEMON LAW'  R.V. ATTY.    JUST WAITING TO SEE IF THIS IS THE "FIX" I"M AM HOPING FOR !!!!   LETS HOPE IT WORKS. WOULD REALLY BE NICE TO USE MY 9 MONTH OLD "NEW" RV.



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jimmy mckinzie


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I PAID OVER 6 FIGURES FOR A NEW R.V., BUT TO GIVE YOU MORE INFO 10YRS AGO I PURCHASED A NEW MONACO....AND HAD TO SUE UNDER THE "LEMON LAW" TO GET THEM TO FIX A FACTORY DEFAULT........SO IT HAPPENS WITH ALL MODLES IT SEEM. 



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jimmy mckinzie


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If they built the perfect home...RV ......car.. We would all save our money and buy it , But they Dont!!!


Trust me....The Maytag Man is not short on work....And has never collected unemployment!!!!!

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 1998 ...24'Safari Trek pathfinder  class A (Pint size)

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My Service dog and life partner " Nikki"......Klee Kia Miniature Husky....(she Runs the ship!!)

We are not lost in the Woods.....Just Extreme boondocking!!!!!!



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Well the Tech. showed up at the RV shop @4:00pm....on Jan.17,3013. He was not aware he was to replace any equipement on the 3 slideouts....even thou Liper send 2 large boxe of new parts in early DEC. He said he was told we had a proble with a slide....it's now 4:45pm Jan.17,2013 a he is on his way to Autin,texas!!!!!!! RV still BROKE...STILL in SHOP .waited 45 days for this...LAW SUITE BOUND......................

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jimmy mckinzie


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Sorry to hear it Jim........hope your Attorney Tells them how fast they need to get there....and how much its going to cost them!!!!!

I understand when enough is enough....

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 1998 ...24'Safari Trek pathfinder  class A (Pint size)

rers1@mail.com

 

My Service dog and life partner " Nikki"......Klee Kia Miniature Husky....(she Runs the ship!!)

We are not lost in the Woods.....Just Extreme boondocking!!!!!!



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Well..IT'S NOW FEB. 2nd....RV still in shop?? 2 months....My RV company (JOEL WEST RV SERVICE) Here in Livingston, Tx. Will repair the slide...THIS IS LAST TIME I WILL HAVE IT FIXED...IT WILL GO TO MY RV LEMON LAWYER NEXT TIME...WITH NO FURTHER DISCUSSION..JUST GET MY MONEY BACK......WHAT A NIGHTMIRE THIS HAS BEEN.. Almost one full year, and still CAN NOT use my RV. I hope other people will contact me before buying a NEXUS RV. I CAN TELL THEM OF ALL THE SCREW-UPS THAT NEXUS HAS DONE WHILE TRYING TO DO SOMETHING TO FIX IT... AND MOST OF ALL THIER UNWILLINGNESS TO RESLOVE THIS PROBLEM IN A MANNER TO PLEASE THERE CUSTOMER.......AS FOR THE 2 OWNERS WHO SAY HOW THEY CARE ABOUT THERE CUSTOMERS????? I HAVE HAD NO CONTACT WITH ANYBODY AT THE FACTORY BUT THE SERVICE MANG. STEVE TOBIAS......NEVER HAVE THE OWNERS CALLED, MAILED, OR EVEN E-MAILED ME ABOUT HAVING THEIR "TOP" OF THE LINE RV....AND NOT BEING ABLE TO US MY UNIT FROM THE TIME I DROVE IT HOME FROM THE FACTORY......I WOULD THINK A "NEW" COMPANY WOULD BEND OVER BACKWARDS TO PLEASE ON OF IT'S 1ST CUSTOMERS?????????????????????????????????????????????????????????????????????????????????????

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jimmy mckinzie


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What a shame Jim, keep us posted....

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All Companies make mistakes.What separates a good one from a bad one is how they resolve their mistakes.I wouldn't call Nexus a bad company based on one mistake and the inability to properly resolve it but would call strike one.

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I'd call it bad management!!!!..........

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 1998 ...24'Safari Trek pathfinder  class A (Pint size)

rers1@mail.com

 

My Service dog and life partner " Nikki"......Klee Kia Miniature Husky....(she Runs the ship!!)

We are not lost in the Woods.....Just Extreme boondocking!!!!!!



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Maybe you DID NOT READ THE PART ABOUT YHE RV BEING IN THE SHOP 5 DIFFERENT TIMES FOR A TOTAL OF ALMOST 5 MONTHS OUT OF 10 MONTHS OF OWNERSHIP!!!!!!!!!!!!!!! This last time since Dec. 3rd. (STILL THERE) some of the parts where shipped to another city and not where most of the other parts where shipped????result 2 week wait for parts to get to the right location... I have made 11 payments on this RV and have taken 3 trips...all with at least ONE slide not working.....The 10 year old Monaco I traded in NEVER BROKE DOWN...AND NEVER A SLIDE not go out
Why don't RV companies resolve problems with their customers without having to get Lawyers involed?????? It just cost them MORE money, and the customer will win...

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jimmy mckinzie


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I had Lippert Schwintech In-Wall Slide issues on my 2012 DRV Elite Suite. DRV's factory fix was to bend the "T" molding to try to convince me that it was now sealing properly. They also cut off and glued screw heads to hide where three screws had broken off in the same hold on the slide frame. Before I bought the RV I asked the Vice President of DRV in person if there were still slide issues and he lied to me and said, "No, it had been corrected." We spent over four months in RV repair center parking lots the first 13 months we owned the Elite Suite. We had close to 100 repairs and replacements on a $125,000 5th wheel. The manufacturer passes the "buck" to the component maker and the component maker passes it back to the manufacturer. Lippert bought out most of all the component competition I am told. 

DRV's owner also refused my request to recall units with known defects that were life threatening. Even after, in their own test, they found possible fire issues with wiring of inverters. I was told by DRV that there was going to be a national recall on a Carlisle brake actuator. We were stopped on the highway by a motorist because our brakes were about to catch on fire. I contacted the Indiana Attorney General's Office of Consumer Protection and got nowhere. Contacted National Traffic Highway Safety and the Fair Trade Commission. The Lagrange County prosecutor on the fraud and unfair trade practices. Nothing!! To date, no national recall has been made to my knowledge. RIVA was contacted unofficially. DRV continued to build and sell RVs with known component issues that had not been corrected. I know, I set in the factory parking lot for months and saw DRV do it. I would find it hard to believe that owners of Nexus were not aware of the slide issue when they built and sold you the RV. Have you asked them? In most cases, if you go to court looking for justice, you are looking in the wrong place. I known, first hand, I spent 30 years in the criminal justice system.

Those on this Forum that defend the companies that make RV's have not walked in my shoes or yours. Some that have had similar issues with DRV continue to defend DRV and fail to report their own issues. RV consumers need to stand together and not put down those of us who speak out. Since April 2010 I have spent over $200,000 with DRV and you can read DRV owner David Fought's response to my in person meeting with him if you go to my blog www.puppypaths.blogspot.com and read the October 22, 2012 post "The Start of DRV Elite Suite RVing Journey". There are photos and more details.

I am truly and sincerely sorry that you are having these issues. My wife cried many tears and we both lost many sleepless nights. Fellow RVers stopped wanting to talk with us because our TRUE story was so negative. We were consumed. To survive and move on, I had everything repaired at DRV's factory or at a DRV dealer and traded for a Tiffin motorhome. I had Lazydays general sales manager, Lazydays sells DRVs, read the blogpost. Their own repair techs noted that DRV's construction showed "no pride in workmanship".  Quality control was a joke. Lazydays still sells DRV as far as I know.

Lost $35K on the Elite Suite and $10K on the Chevy 3500HD. It would have cost more to have tried to take DRV to court. Have had issues with the Allegro Bus also; but, to date, Bob Tiffin's treatment has been 180 degrees different from David Fought's response at DRV. We again have slide issues, not level, as well as Dometic toilet issues, and will have to go to Red Bay for the repairs. Bob Tiffin read my blog post and had his staff read it also. I can call Bob Tiffin and get him on the phone and he returns phone calls. Those of you that are thinking about buying a DRV ought to try to get David Fought on the phone. 

RV dealers continue to sell RVs that they know there are issues with. And we, "the silent sheep", continue to buy their faulty products. Some of us minimize it and say that is just part of being an RVer, like it is "a badge of honor" or something.

When you buy an RV, it is yours. No amount of checking things out will prevent these issues from occurring again until the consumers say, "Enough is enough", and stand together. Those of you that put down Jimmy should be ashamed of yourselves.



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Steve Conrad


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I think we all feel for Jim and his family, the response from Nexus in resolving the slide issue is unforgivable. I would cross Nexus off my list for sure based on Jim's story. I would like to hear from Nexus, I am sure they have a side to tell, if they had something to say where are they. I am sure the owner of Nexus searches the Net and is aware of this thread and a few others....his lack of response speaks volumes to me. One more thing to consider, many of us are or have been in the service business dealing with people day in and day out. I have had a couple of Nuts over the years, thank God not to many but let me tell you some people are totally Crackers and nothing you do will make them happy, it's almost as if they want to go through life full of drama and confrontation, and o yea, everyone is out to screw them. I am not in any way suggesting that Jim is this type of person but understand anyone who has dealt with Nutty people are well aware that they are out there....G

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you think it would have been very easy for Nexus to give the man a new unit , fix the old one and sell it reconditioned at a reduced price.....

they would have kept a customer........if this thread would cost them 200 buying customers thats half of there yearly budget....with a trickledown effect of dealers wanting to distance themselves and dropping there line!



I hope the CEO gets a line on this it might make him think about new management!!!

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 1998 ...24'Safari Trek pathfinder  class A (Pint size)

rers1@mail.com

 

My Service dog and life partner " Nikki"......Klee Kia Miniature Husky....(she Runs the ship!!)

We are not lost in the Woods.....Just Extreme boondocking!!!!!!



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Gene said it well,by the way my post was in NO WAY meant to take the company's side on this issue.

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I have a 2012 - 31' NEXUS Phantom RV - I will first say that I have never in my 72 years of life dealt with a more customer oriented company or with 2 more honest people then the owners.

Something smells bad here!!!!

I had slide problems and the owners insisted that I bring it back to the Nexus factory and have all the slide out components replaced and updated with any new upgrades that the slide out manufacturer had instituted. Long story short ALL components were replaced - in addition a 5th roller was added in addition to larger rollers, all new wiring etc etc . All new components and it works just great. The owners showed deep concern at the slide out problem I was having and did everything to fix the problem and to satisfy me - their customer.

I can not even imagine the story that is being told here and I hope the President of Nexus responds because as I say something smells bad here.

I consider Nexus to be one of the better RV manufacturers in the industry and customer service is their first and utmost priority - there has to be more to this story than is being presented - so I would suggest that a "rush to judgement" would be very uncalled for.



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2012 - 31 foot NEXUS Class C with one slide out.

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I am writing on this blog while at the same time working to resolve Mr. McKinzie's concerns. Nexus RV is committed to satisfying our customers 100%, in this case we have clearly failed. Although we see the details brought forth by Mr. McKinzie to the RV-dreams blog to different than our records, we know that does not matter one bit. The fact is we have a unit that has several slide motors fail after being replaced. We are working with Lippert to understand why so we may not have this occur moving forward.

Without going into details that will sound like excuses, the fact remains on several occassions the replaced slide out motors have failed. In some cases, it was installation and others it remains unknown. Certainly, Mr. McKinzie's frustration is real and we have compounded his feelings by sending parts to wrong locations and fumbling on several attempts to fix his unit. These circumstances are unique and are not reflective of our committment. We have an industry veteran who is excellent at dealing with service and vendors and service facilities and he is keeping me abreast hourly of the the status of these repairs. The last report I have is the room has been repaired and should be available for Mr. McKinzie immediately.

We are a fair company and will do what we can to minimize the impact on his investment in our company. For all of you who may have take us off your list of potential manufacturers to do business with, please don't. Find out for yourself what kind of company we are. I have been doing this a long time and I have built and sold over 40000 units in my time in the industry. Mr. McKinzie frustration is the same as mine. If anyone eliminates Nexus RV from their list without calling me at 574-876-4739 or my partner, Dave Middleton at 574-876-6632 you will selling yourself short.

We look forward to keeping you posted. Hopefully through all of this Mr. McKinzie can enjoy his RV for years to come.

Claude Donati
President
Nexus RV





-- Edited by Claude Donati on Monday 4th of February 2013 09:52:21 AM

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Kudo's!!!!!!


I hope you become a Regular here Claude........or at least check in to help with questions about your line of RV's

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 1998 ...24'Safari Trek pathfinder  class A (Pint size)

rers1@mail.com

 

My Service dog and life partner " Nikki"......Klee Kia Miniature Husky....(she Runs the ship!!)

We are not lost in the Woods.....Just Extreme boondocking!!!!!!



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Nice to see you post here Claude, it is also refreshing to hear you admit fault and take responsibility. Hopefully this experience will serve to help you make some needed changes. To be honest some of the things that jimmy mckinzie alleges are really hard to fathom and show a lack of management and organization on your part. That being said I will be watching this thread with anticipation that you will do whatever it takes to get jimmy mckinzie back on the road with adequate compensation for the time lost and aggravation that he has had to endure over the last 10 months.


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I can ASSURE you there are no FALSE ALLEGATIONS on my part....EVERY word and REALLY MORE that i didn't go into are TRUE.. Why would i lie about a BRAND NEW RV that i traveled from Houston ,Tx. to ELKHART to buy and RV when their are over 20 RV dealers in the area??????????????????? Just becuse Claude finally speaks....does not change the FACTS...NEW RV, 10 months old....Still in the shop....MANY TRIPS cancelled and MANY lost deposits PLUS I had to pay for hotel rooms on business trips that I shoud have been in my NEW RV..and at least 3 Vacation trips ruined...... Oh i didn't even memtion the 2 leaks in the slide outs..Rain poured in on one trip..Just saying???????????????

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jimmy mckinzie


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This is an interesting discussion.  You may notice this is my first posting on this forum; however, I thought I might remind everyone of something you probably already know.  Very little of what we put into text on the Internet is verifiable.  In this particular discussion, most likely the only ones who know the complete story of the slide out issues are Jimmy McKinzie and Nexus RV.  Have there been problems with the Schwintek slide out system across many RV manufactures?  Google searches appear to indicate yes.  As far as which solutions have been offered by each party in this case and which solutions were rejected by each party in this case will never actually truly be known by any of us; even if we see it in text in this forum discussion.  I have benefitted from this posting and the follow up replies.  From all that positive comments I have seen on the Internet concerning Nexus RV, they are still a top contender for my business.  I know a lot more about the Schwintek system now than I knew before.  The system (in theory) may be easier to install, repair, etc., but may not perform as advertised if something related to the slide out room itself (this includes operator error and ongoing routine care of the system) is off by a small margine.  I believe Nexus RV is addressing this issue on their end.  It appears that Schwintek (part of Lippert Components Inc.) may have some quality control issues or design issues they need to get a handle on a well.  As we all know, ‘Stuff Happens’.  I hope this particular issue gets resolved to the satisfaction of all parties involved.



-- Edited by Scot S on Wednesday 6th of February 2013 02:43:43 AM



-- Edited by Scot S on Wednesday 6th of February 2013 05:27:17 AM

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Scott, go to my blog, www.puppypaths.blogspot.com, and the October 22, 2012 post, "The Start of DRV Elite Suite RVing Journey", there are photos. I also have many, many emails and I can give you the #'s of the Camping World and DRV dealers that worked on the unit.

Call DRV and talk to them and ask if I was there for over two months in their parking lot. Ask if they installed the wrong inverter and wrong generator. Call David Fought and see if you can get him on the phone. If you do, ask him if what I reported was false. Ask if he said what I wrote in the blog that he said. If you can't talk to Fought, ask Customer Service Manager Chad Olinger at DRV. Ask if the faulty inverter wiring occurred and if DRV did a recall. Ask if DRV did a recall on the brake actuator, the cabinet door, or the 2010 models with mirrors that fall out of the medicine cabinets like a guillotine. Ask if they keep quality control records and warranty repair records. Ask DRV to respond on this forum like Mr. Donati has. The DRV company phone # is 260-562-1075.

I asked Claude Donati of Nexus, "Did your company keep building units with the Schwintek slide knowing at the time that there were many issues with the Lippert Schwintek In-Wall Slide System? Are you still using the same slide system?"

Scott, ask DRV the same questions. In my case, Lippert blamed DRV on their installation. DRV blamed Lippert's design. Call Pamela Vandermel at Lippert Customer Service and ask how many issues have they had with the Schwintek In-Wall Slide System, phone # is 866-524-7821.

Take the time to call AND report back to us.



-- Edited by Steve C on Wednesday 6th of February 2013 02:32:27 PM

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Steve Conrad


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At this point, I'm just going to close this thread and let Mr. McKinzie and the manufacturer work through the issues.  If there is a resolution that will be of interest to everyone, a new thread can be started.  I have also be deleted posts that don't further the discussion of the thread topic.

Howard



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